Sr. Section Manager - Customer Service

GlobalFoundries•Austin, TX

13d

About The Position

GlobalFoundries is seeking a highly motivated Customer Service Operations Manager to lead customer fulfillment and operational support activities while driving continuous improvement across order management, billing, inventory, and cash management processes. The role serves as a key liaison between customers and internal teams to ensure exceptional service delivery, operational excellence, and business performance. The ideal candidate is a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a commitment to process improvement in a fast-paced environment. The position oversees customer and order management, billing and financial operations, inventory and operational excellence, leadership and continuous improvement, and collaboration and compliance. It also supports Environmental, Health, Safety, and Security programs and company policy compliance. The role may require the employee to apply for a U.S. Department of Defense Security Clearance if requested.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or a related field.
Demonstrated experience in customer service, order management, operations, supply chain, finance, or a related business function.
Strong analytical and problem-solving skills, including experience interpreting operational and financial data.
Experience managing customer relationships and resolving complex operational issues.
Excellent communication, collaboration, and stakeholder management skills.
Proficiency with ERP systems and Microsoft Office applications, particularly Excel.

Nice To Haves

Prior people management or team leadership experience.
Experience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies.
Knowledge of inventory management, billing processes, cash management, and order fulfillment operations.
Experience working in a manufacturing, semiconductor, technology, or related industry.

Responsibilities

Act as a primary point of contact for customers regarding fulfillment, order management, and administrative inquiries.
Oversee order and quotation management processes to ensure timely and accurate execution.
Resolve customer issues and escalate concerns appropriately to maintain high levels of customer satisfaction.
Collaborate with internal stakeholders to support customer schedules and operational commitments.
Investigate and resolve billing discrepancies, ensuring accurate debit and credit processing.
Partner with Finance teams to support cash management objectives and key performance indicators.
Monitor financial transactions and operational metrics to drive business performance.
Monitor and take action on aged work-in-process (WIP) and inventory.
Lead initiatives to improve operational efficiency, service quality, and process effectiveness.
Analyze quantitative and qualitative data, identify trends, and implement corrective actions.
Anticipate operational risks and develop preventative solutions.
Lead and prioritize team activities to meet departmental goals and objectives.
Provide professional leadership and subject matter expertise across the organization.
Drive process improvement and service enhancement programs.
Establish and influence operational policies and best practices.
Support the design and implementation of operational systems, tools, and applications as needed.
Build strong partnerships across cross-functional and global teams.
Work with customer representatives, suppliers, and internal stakeholders on operational projects and business requirements.
Support Environmental, Health, Safety, and Security (EHSS) programs and maintain compliance with company policies.
Participate in special projects and additional assignments as required.
Perform all activities in a safe and responsible manner and support Environmental, Health, Safety, and Security requirements and programs.