Sr Scientific Support Specialist

Thermo Fisher Scientific • South San Francisco, CA

1d • $24 - $35 • Onsite

About The Position

Join our dedicated Scientific Support team at Unity Lab Services, providing tailored lab services and supply management. This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function could include: order entry, order management, operating customer procurement systems, shipping/receiving, media/reagent preparation and cell culture support operations.

Requirements

• Associates Degree in Related Field (and HS Diploma or equivalent) required.
• Proven verbal, written and presentation skills.
• 2-3 years of dynamic proven experience preferred.
• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Experience in a GXP laboratory setting or services preferred.
• Proven excellence in customer service skills.
• Detail oriented, problem solver, promotes team environment.
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
• Ability to instantly adapt to a flexible and changing schedule.
• Ability to self-manage and operate independently.
• Demonstrate a sense of urgency in completing work assignments.
• Good time management and organizational skills.
• Able to lift 40 lbs. without assistance
• Will work with hazardous/toxic materials
• The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline.
• Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required.
• The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, and manual material handling of chemical containers are frequent activities, sometimes in varied temperature environments.
• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Nice To Haves

• A Bachelor’s degree is preferred.

Responsibilities

• Receive, process, assess quality of, accession and prepare human study and animal study specimens not limited to tissues, plasmas, serums, whole blood, PBMCs for distribution to clients and external analytical laboratories
• Takes inventory of specimens, records specimen discrepancies, exhausts specimen in accordance with biohazard regulations
• Uses RTLIMS system as database of specimens and to ensure chain of custody of specimens
• Maintains high density archive room of FFPE tissues and tissue slides
• Works closely with histology technicians, pathology department, human tissue sciences department, study managers and project coordinators daily
• Liaises with the media sciences department and shipping/receiving department to prepare, facilitate and track shipments of tissue cell culture media to external vendors, while preparing proper documents for shipping domestically and internationally
• Perform equipment verifications and maintain calibrations following customer and manufacturers protocols.
• Serve as the first point of contact for any Specimen matters or concerns, including Specimen quality, Service Level Agreements, and staff interactions.
• Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments.
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
• Shows strengths in assembling, communicating and explaining job or site-specific performance metrics to Direct Manager.
• Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
• Listens to customer concerns, constructively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
• Adopts Practical Process Improvement (PPI) methodologies
• Other duties as assigned.

Benefits

• comprehensive healthcare
• paid Holidays
• tuition reimbursement
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree