Sr Scheduler

Munson Healthcare•Traverse City, MI

About The Position

Communicates effectively with patients, staff and physicians to ensure clear understanding of initiatives and implementation process. Engages and collaborates with patients, families, staff, and providers within the office and the greater community, as applicable, to schedule surgeries, pre-op physicals, and testing in a timely manner, creating and promoting a professional image, including outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others. Working with multiple departments, including, but not limited to, surgery, lab, radiology, and pre-operative assessment clinic (POAC), manages the timely scheduling of surgeries, pre-op physicals, and testing for patients at MMC and the NWMSC. Identifies ways to streamline the surgical scheduling process to increase its efficiency, thereby increasing patient satisfaction, improving patient care, and increasing revenue. Utilizes electronic systems as much as possible to ensure that others within the Munson Healthcare System have access to records. Ensures that prior authorizations are completed as required for surgical procedures in a timely manner as required by individual insurances. Additionally, identifies how prior authorizations can be managed more effectively in a more efficient manner. Ensures that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc.

Requirements

High school diploma required.
Knowledge of MHC’s automated information systems.
Superior customer relationship skills and proven ability to communicate effectively and accurately, verbally and in writing with all levels.
Must be able to work independently and prioritize projects and timelines within a flexible schedule.

Nice To Haves

Associates degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or related degree preferred.
In lieu of an Associate’s Degree, candidate must have 5 years’ experience in a highly demanding, customer driven fast-paced, professional work environment that included acute attention to detail, multifaceted work demands with emphasis on quickly prioritizing and resolving a high volume of scheduling needs, preferably in a health care environment.

Responsibilities

Communicates effectively with patients, staff and physicians to ensure clear understanding of initiatives and implementation process.
Engages and collaborates with patients, families, staff, and providers within the office and the greater community, as applicable, to schedule surgeries, pre-op physicals, and testing in a timely manner, creating and promoting a professional image, including outstanding telephone courtesy, pleasantness, the ability to keep their composure and the use of judgment and tact in dealing with others.
Working with multiple departments, including, but not limited to, surgery, lab, radiology, and pre-operative assessment clinic (POAC), manages the timely scheduling of surgeries, pre-op physicals, and testing for patients at MMC and the NWMSC.
Identifies ways to streamline the surgical scheduling process to increase its efficiency, thereby increasing patient satisfaction, improving patient care, and increasing revenue.
Utilizes electronic systems as much as possible to ensure that others within the Munson Healthcare System have access to records.
Ensures that prior authorizations are completed as required for surgical procedures in a timely manner as required by individual insurances.
Identifies how prior authorizations can be managed more effectively in a more efficient manner.
Ensures that documentation is complete to support the accurate billing of surgical procedures, i.e., insurance verification, prior authorization, etc.