Sr. SC Program Manager , Global Field Operations Supply Chain

Amazon • Herndon, VA

2d • $147,900 - $200,100 • Onsite

About The Position

Global Field Operations (GFO) is a team within AWS Infrastructure Services that manages all non-traditional infrastructure deployments - everything outside of data centers. We operate in 80+ countries, serving strategic customers at high velocity and complexity. We move fast, scale relentlessly, and obsess over delivering complex hardware to where it needs to go, on time. In this role, the Supply Chain Program Manager will own a discrete scope end-to-end: working with vendors, internal customers, and peer teams to deliver measurable operational performance, identify and drive improvements, and build high-impact projects that enable us to operate at scale. This is an opportunity for high ownership and deliver results with real, tangible scope. We support the servers, storage, networking, power, and cooling that keep the cloud running and our customers innovating. We work on some of the most challenging supply chain problems in the industry - thousands of variables, global reach, and the expectation of continuous improvement.

Requirements

• 6+ years of program, project or product management, or leading product implementation experience
• 8+ years of related industry experience
• 6+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
• Bachelor's degree in Supply Chain, Business, Engineering, or a related field
• Experience in high-volume manufacturing operations or sourcing environments
• Experience with Continuous Improvement and Six Sigma methodologies
• Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company

Nice To Haves

• Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
• Experience in data centers, infrastructure service providers, or related technology companies
• Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners

Responsibilities

• Owning continuity of supply and demand forecast accuracy for GFO's global hardware portfolio
• Building forecasting mechanisms that connect customer demand signals to procurement actions, closing the gap between what we promise and what we deliver
• Navigating global supply constraints in real time, making trade-off decisions that keep critical deployments on track when conditions shift
• Building and implementing plans that improve supply chain efficiency, scalability, and resilience
• Driving root cause analysis and resolution with internal teams and external vendors, with a focus on preventing recurrence
• Documenting and sharing best practices; creating robust standard work that enables the program to scale beyond the individual
• Partnering with engineering, logistics, and finance to design supply strategies for new product introductions, ensuring Day 1 readiness in every region we operate
• Monitor forecast accuracy, supplier commitments, inventory positions, and delivery timelines across multiple of active programs.
• Contain, drive resolution, and fix the root cause when issues arise in global supply chain.
• Own a roadmap of improvements to the processes in your scope, such as tuning a forecasting model or developing new supplier relationships.
• Identify limitations at scale and implement changes.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior