Sr. SAP SME

Tripoint Solutions LLC • US,

1d • $55,000 - $120,000 • Remote

About The Position

We are seeking a highly skilled Senior SAP Subject Matter Expert (Sr. SAP SME) to support enterprise-level SAP and Navy ERP systems. The ideal candidate will bring deep functional expertise across SAP modules, strong customer service experience, and the ability to communicate effectively with technical and non-technical stakeholders. This is a remote position, but the selected candidate must be currently located in, or willing to relocate to, one of the states supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. No relocation assistance is provided. Applicants selected may be subject to a government security investigation, and USA Citizenship is required.

Requirements

• Bachelor’s degree from an accredited college or university AND at least 4 years of relevant experience with Navy ERP or SAP in one or more of the listed modules OR In lieu of a degree, 6 or more years of relevant experience with Navy ERP or SAP in the listed modules.
• Documented customer service experience, preferably including experience with: National Help Desk Service Manager (NHDSM), or A comparable service management/help desk system.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Active Secret Clearance.
• USA Citizenship is required.

Nice To Haves

• SAP certification in relevant modules or technologies.
• Experience supporting large-scale government or defense ERP environments.
• Strong analytical and troubleshooting skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with cross-functional SAP integration processes.

Responsibilities

• Provide subject matter expertise for SAP and/or Navy ERP systems.
• Support and/or lead work across functional modules including: Finance, Funds Management, Sales & Distribution, Controlling, Project Systems, Materials Management, Workforce Management.
• Deliver high-quality customer support and service, ensuring timely resolution of issues.
• Utilize help desk or service management systems (e.g., National Help Desk Service Manager or similar platforms).
• Collaborate with stakeholders to analyze requirements and support system enhancements.
• Prepare clear documentation, reports, and communications related to system issues and solutions.
• Use Microsoft Office tools (Word, Excel, PowerPoint) for reporting and presentations.

Benefits

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Supplemental Insurance
• Paid time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior