Sr. Sales Support Specialist

Caterpillar•Clayton, NC

43d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Are you passionate about construction equipment and driven to make an impact? As the Mini Excavator Sales Support Consultant for North America, you'll be the go-to expert for product and application knowledge-empowering dealer sales reps and field teams to deliver exceptional results. This role is perfect for someone who thrives on collaboration, loves sharing knowledge, and brings contagious enthusiasm and creativity to every interaction.

Requirements

Value Selling: Proven success working with dealerships and customers, understanding their challenges and how to help them succeed
Effective Communications: Ability to develop and deliver enthusiastic and innovative training, resources, and solutions
Decision Making & Critical Thinking: A commitment to aligning solutions with customer needs and delivering exceptional value
Industry Knowledge: Strong understanding of machine performance and applications-recognized as an expert in your field
Relationship Management: Ability to build cooperative relationships with dealers, customers, and internal teams

Nice To Haves

Bachelor's degree
Field sales rep experience or experience in engineering, product marketing, sales support
Broad knowledge of Caterpillar products, dealer operations, and commercial strategies
Familiarity with product configuration and NPI processes
Understanding of the Mini Excavator portfolio

Responsibilities

Champion Sales Success: Provide product and application expertise to dealer sales reps and global field teams, ensuring strong execution and a compelling value proposition
Train & Inspire: Develop and deliver engaging product and application training for dealers, reps, and customers
Drive Competitive Insights: Lead competitive performance studies, feature/benefit comparisons, and maintenance/repair cost analysis
Shape the Future: Partner with commercial and engineering teams to influence next-generation product development through customer insights and functional specifications
Create Impactful Resources: Design technical sales materials and creative tools that help dealers win
Represent the Brand: Be the face of Caterpillar at trade shows and industry events, showcasing Mini Excavators with energy and expertise
Collaborate & Respond: Act quickly to dealer requests and product queries, building trust and strong relationships