Sr. Sales Support Specialist

Supermicro•San Jose, CA

4d•$75,000 - $90,000

About The Position

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one our Sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, as well as provide product information to customers and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry. If you have a passion for sales and are looking for a great opportunity, Supermicro wants you on our team!

Requirements

AA degree required, Bachelors degree is preferred
At least 8 years of direct, related sales support experience
Experience in data entry, scheduling production and tracking orders
Possesses strong professional communication skills including: phone, written/E-mail and presentation
Experience in customer service and dealing with clients directly, must have problem solving skills
Consistent track record of meeting or exceeding assigned jobs
Must possess strong computer skills with word and excel
Organizational skills a must

Responsibilities

Sales account maintenance, providing technical and administrative product information
Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
Monitor inventory, follow up ETA with purchasers
Act as a liaison between sales, purchasing, production, procurement, and logistics departments
Provide assistance for intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Provide backup support for the supervisor and team members
Additional duties per supervisors request