Sr. Support Training Specialist

Samsara

3h • Remote

About The Position

Do you want to join a dynamic and creative team? Do you love to help people to learn new tools and systems? Samsara’s Customer & Partner Education is looking for a creative Instructional Designer. You’ll be part of an energetic team that will play a key role in Samsara’s growth and our customers’ long-term success. Opportunities and challenges include developing learning strategies to support our key customer personas and industries, innovating in AI-driven instructional development, contributing new ways for us to scale our process and our reach, and being a thought leader across Samsara. Learn more below! This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Requirements

• Knowledge of Instructional Design standard methodologies and a proven ability to craft learning content that is effective and engaging
• Ability to communicate abstract or technical information to both technical and non-technical audiences (visually and in writing)
• Ability to identify the best learning delivery formats (e.g., online learning, assessments, audio-based lessons) for a specific set of objectives
• Collaboration skills and teamwork
• Attention to design aesthetics and visual detail.
• Knowledge of legacy and emerging content development tools such as: Articulate, Camtasia, Miro, Figma, Adobe Suite, Zoom, Clueso, Parta.io, etc.
• 3-5+ years learning design or instructional design experience in a software/Saas setting

Nice To Haves

• Certification build experience
• Knowledge of Spanish is a plus

Responsibilities

• Work with partners across the company to define training requirements, learning goals and user needs for both customers and partners
• Craft and build learning & credentialing experiences in different formats (online learning, audio, video, live training materials, etc.), working within the constraints of different templates and business requirements
• Leverage a wide range of tools (AI-based content authoring, multimedia) to develop content rapidly and iteratively
• Push yourself and the team to evolve and improve upon our processes, and to discover and test new instructional development models and tooling
• Solicit reviews from partners and SMEs, and review others’ content and assessments for effectiveness
• Become an expert in our customers’ & partners’ needs, keep up with changes in product & process, and maintain content at frequent intervals
• Design and write engaging and effective assessments (self-assessments, credentials, certification questions)
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and events
• Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
• Take a look at our Benefits site to learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees