Training Support Specialist

University of South Florida•Tampa, FL

About The Position

The Florida SBDC at USF provides no-cost, confidential, one-on-one consulting, training and information to for-profit businesses in the 10-county Tampa Bay region. The center serves more than 3,000 entrepreneurs each year. This position is essential for delivering training and maintaining SBA-required records and training for entrepreneurs throughout the 10-county region.

Requirements

This position requires a high school diploma or equivalent, with four years of experience in office or administrative positions.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Responsibilities

Salesforce/Blackthorn/GoToWebinar Data Entry – Set up all events and attendees in Salesforce for USF, PCED and HCED events.
Reconcile attendees in Blackthorn events the Friday after the events take place and verify events for SBA reporting.
Create new event templates when needed.
Reporting - Enter promotional links and survey links to events in Blackthorn post-event.
Issue certificates of completion when necessary (USF CONNECT Series).
Reconcile incubator attendance records for invoicing.
Monitor the Data Cleaning Dashboard for incomplete regional events.
Provide quarterly reporting detailing event attendance numbers, conversion to clients and referral sources.
Customer Service – Serve as the main point of contact for event-related calls
Communicate any customer service issues immediately to supervisor.
Enter all client calls into Salesforce as Non-Consulting Activities.
GoToWebinar Moderation/In-Person Event Coverage – Serve as the moderator in all USF SBDC webinars and check-in attendees at all USF SBDC in-person events.
Set up in-person event banners and marketing materials.
Competently moderate webinars including proper introductions at the start of webinars and facilitating the Q&A at the end.
Conduct all prep sessions for upcoming webinars.
Send all calendar invites for upcoming events to presenters.
Perform other duties as assigned.