Sr Sales Support Manager

Mitsubishi Heavy Industries, Ltd. • Warren, OH

58d

About The Position

Primetals Technologies USA is a leading partner for engineering, plant construction and lifecycle services in the metal industry. We provide innovative and practical solutions to support our customers with long-term sustainability goals and their increased competitiveness. At Primetals Technologies, you are encouraged to learn, grow, develop and contribute. Come join the 7,000 employees worldwide working at Primetals Technologies, a Group Company of Mitsubishi Heavy Industries. We are currently searching for candidates for a Sr. Sales Support Manager for Inside Sales/Sales Operations in our Warren, OH location.

Requirements

• Bachelor’s degree in Business, Engineering, or related field (advanced degree a plus).
• 7–10 years of experience in sales operations or inside sales leadership within industrial or manufacturing sectors.
• Proven track record managing quoting, forecasting, budgeting, and contract processes.
• Strong financial acumen including P&L ownership and pricing strategy.
• Hands-on experience with CRM systems and sales tools with a focus on data accuracy.
• Proficient in reporting and forecasting (Excel, Power BI, or similar).
• Ability to drive operational improvements through standardization and change management.
• Excellent communication and stakeholder management skills across functions.
• Execution-focused leader with persistence, urgency, and accountability.

Nice To Haves

• Preferred experience leading estimator/project coordinator teams and strong knowledge of estimating and proposal processes.

Responsibilities

• Oversee the inside sales team responsible for quotations, proposal development, and order processing.
• Lead and manage a team of estimators and project coordinators to ensure accurate and timely preparation of proposals, cost estimates, and supporting documentation.
• Manage service sales operations, including repair estimates, service contracts, and maintenance program quotations.
• Prepare accurate forecasts, budgets, and pipeline reports that support strategic business planning.
• Lead proposal development for major bids and tenders, including cost estimates, technical inputs, and commercial terms.
• Coordinate with service, engineering, and supply chain teams to ensure proposals reflect actual scope and delivery capabilities.
• Ensure timely, accurate, and competitive pricing that balances profitability with customer value.
• Monitor sales metrics, order intake, backlog health, and team performance; recommend corrective actions where needed.
• Manage P&L accountability for the sales segment, driving gross margin improvements through efficiency and cost control.
• Develop and standardize procedures for lead management, quoting, and pipeline reviews to improve speed and accuracy.
• Implement and maintain forecasting processes to support both short- and long-term planning.
• Collaborate cross-functionally with finance, marketing, and operations to align resources with sales objectives.
• Partner with engineering and operations to validate technical and service cost inputs.
• Work closely with leadership to design onboarding and training programs that support process compliance and tool usage.
• Drive process improvements to avoid operational pitfalls such as misalignment with sales strategy, CRM data issues, and reactive problem-solving.

Benefits

• Primetals Technologies offers a full range of benefits starting with first day of employment.
• At Primetals Technologies, we value difference for the benefit of our Employees, our Customers and our Community.
• Primetals Technologies is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager