Sr Sales Support Manager

Mitsubishi Heavy Industries, Ltd.Warren, OH
58d

About The Position

Primetals Technologies USA is a leading partner for engineering, plant construction and lifecycle services in the metal industry. We provide innovative and practical solutions to support our customers with long-term sustainability goals and their increased competitiveness. At Primetals Technologies, you are encouraged to learn, grow, develop and contribute. Come join the 7,000 employees worldwide working at Primetals Technologies, a Group Company of Mitsubishi Heavy Industries. We are currently searching for candidates for a Sr. Sales Support Manager for Inside Sales/Sales Operations in our Warren, OH location.

Requirements

  • Bachelor’s degree in Business, Engineering, or related field (advanced degree a plus).
  • 7–10 years of experience in sales operations or inside sales leadership within industrial or manufacturing sectors.
  • Proven track record managing quoting, forecasting, budgeting, and contract processes.
  • Strong financial acumen including P&L ownership and pricing strategy.
  • Hands-on experience with CRM systems and sales tools with a focus on data accuracy.
  • Proficient in reporting and forecasting (Excel, Power BI, or similar).
  • Ability to drive operational improvements through standardization and change management.
  • Excellent communication and stakeholder management skills across functions.
  • Execution-focused leader with persistence, urgency, and accountability.

Nice To Haves

  • Preferred experience leading estimator/project coordinator teams and strong knowledge of estimating and proposal processes.

Responsibilities

  • Oversee the inside sales team responsible for quotations, proposal development, and order processing.
  • Lead and manage a team of estimators and project coordinators to ensure accurate and timely preparation of proposals, cost estimates, and supporting documentation.
  • Manage service sales operations, including repair estimates, service contracts, and maintenance program quotations.
  • Prepare accurate forecasts, budgets, and pipeline reports that support strategic business planning.
  • Lead proposal development for major bids and tenders, including cost estimates, technical inputs, and commercial terms.
  • Coordinate with service, engineering, and supply chain teams to ensure proposals reflect actual scope and delivery capabilities.
  • Ensure timely, accurate, and competitive pricing that balances profitability with customer value.
  • Monitor sales metrics, order intake, backlog health, and team performance; recommend corrective actions where needed.
  • Manage P&L accountability for the sales segment, driving gross margin improvements through efficiency and cost control.
  • Develop and standardize procedures for lead management, quoting, and pipeline reviews to improve speed and accuracy.
  • Implement and maintain forecasting processes to support both short- and long-term planning.
  • Collaborate cross-functionally with finance, marketing, and operations to align resources with sales objectives.
  • Partner with engineering and operations to validate technical and service cost inputs.
  • Work closely with leadership to design onboarding and training programs that support process compliance and tool usage.
  • Drive process improvements to avoid operational pitfalls such as misalignment with sales strategy, CRM data issues, and reactive problem-solving.

Benefits

  • Primetals Technologies offers a full range of benefits starting with first day of employment.
  • At Primetals Technologies, we value difference for the benefit of our Employees, our Customers and our Community.
  • Primetals Technologies is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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