Sr. Sales Manager

Sonesta Charlotte, NC•Charlotte, NC

About The Position

Senior Sales Manager – Leadership-Focused Job Description Sonesta Charlotte Lower South End The Senior Sales Manager serves as a key commercial leader and strategic partner to the Director of Sales & Marketing, acting as the clear #2 in the department. This role is responsible not only for driving top-line revenue but also for leading by example, strengthening team performance, and ensuring disciplined execution of the hotel’s sales strategy. This individual must operate with a strong ownership mindset—balancing direct selling responsibilities with leadership, accountability, and operational excellence across the Sales function.

Requirements

2 years of hotel-related sales experience required. Experience with Catering preferred
1 year of sales experience in a 4-Diamond hotel with 8,000+sqft of function space is preferred
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
High school degree or equivalent required. Bachelor's Degree preferred
Ability to speak, read, and write fluent English, other languages beneficial.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Strong analytical and problem-solving skills
Ability to prioritize and organize work assignments
Delphi FDC and Opera PMS experience a plus
Proficient with Microsoft Office Suite or related software
Valid driver’s license required.
Carrying, lifting or pulling items weighing up to 25 pounds.

Responsibilities

Acts as the primary support to the DOSM, stepping in to lead the department in their absence and ensuring continuity in strategy, communication, and execution.
Sets the standard for performance, professionalism, and urgency. Holds self and peers accountable to revenue goals, response times, and conversion metrics.
Provides hands-on coaching to Sales Managers and Coordinators, reinforcing sales processes, prospecting discipline, and client engagement strategies. Leads by doing, not directing.
Actively contributes to and helps execute the hotel’s commercial strategy, including segment focus, pricing positioning, and account deployment.
Proactively drive top-line revenue through direct sales efforts across assigned segments (Corporate, Group, Airline, Association, etc.).
Identify, qualify, and close new business through prospecting, cold outreach, networking, and market intelligence.
Build and maintain strong relationships with key clients, ensuring repeat business and long-term partnerships.
Lead strategic account management, including account plans, production reviews, and growth strategies.
Partner with Revenue Management to ensure alignment on pricing, inventory, and demand strategy.
Ensure timely response and follow-up on all leads (Cvent, direct inquiries, RFPs), maintaining a high conversion standard.
Maintain accurate and detailed records in CRM systems (Delphi), including pipeline, activities, and forecasting.
Analyze sales performance metrics (STR, Agency360, Demand360, pace reports) and adjust strategies accordingly.
Support DOSM in forecasting, reporting, and weekly/monthly business reviews.
Collaborate closely with Operations, Catering, and Revenue teams to ensure seamless execution of booked business.
Participate in BEO/resume meetings and ensure clear communication between Sales and Operations.
Reinforce a culture of respect, accountability, and partnership across departments—understanding that revenue success requires alignment.
Lead by example during site visits, client interactions, and internal meetings.
Conduct ongoing analysis of competitor activity, pricing, and market trends to identify opportunities and risks.
Utilize industry tools (STR, Agency360, Demand360, Lighthouse) to inform selling strategies and market positioning.
Stay actively engaged in the local market through networking, industry events, and client engagement.
Demonstrate strong executive presence, communication, and negotiation skills.
Operate with a sense of urgency, accountability, and ownership of results.
Maintain a high level of organization, attention to detail, and follow-through.
Be visible, engaged, and actively selling—this is a producing leadership role, not a desk-based position.