Sr. Sales Manager

Pyramid Global Hospitality

1d•$75,000 - $85,000•Hybrid

About The Position

Senior Sales Manager, (Hybrid) The Senior Sales Manager is primarily responsible for outbound sales prospecting, appointment setting and selling into assigned markets, managing customer inquiries through a variety of lead sources for larger corporate segment prospects. The candidate would have established market expertise for 5+ years of experience in Group Meetings and Events segment. They leverage and build upon existing and new relationships with customers, and access needs/requirements and objectives to align customer preferences with the hotel and conference center’s 248 Guestrooms and 52,000+ Event, Catering and Conference space. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. This Senior Sales Manager will process business correspondence, create compelling proposals and generate contracts, and other related booking documentation as required. This position requires excellent and experienced selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, space and pattern efficiencies. As the Senior Sales Manager, this position will be called upon as a leader of the greater Sales Team and administrative staff. Salary range is $75,000 to $85,000 plus a Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary. Overall, the position is accountable for the following: Proactively prospecting into assigned markets and building strong relationships with existing accounts through both tradeshow participation, outside calls and in house entertainment, site tours and Fam Trips. Responding in a timely manner to incoming group/catering opportunities that are within assigned markets. Refer opportunities to appropriate sales associate if business is outside these markets. Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative. Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them. Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions, the property’s needs and select sell guidelines. Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). Transfer accurate, complete, and timely information to the Conference Planning Team in accordance with hotel and brand standards. Actively up-sell each business opportunity to maximize revenue. Build and maintain strong working relationships with key internal and external stakeholders. Understand and actively utilize company marketing initiative/incentives to close business. Follow up on opportunities uncovered by the business development manager and Pyramid GSO team. Identify and implement process improvements and best practices. Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes. Establish clear expectations for customers throughout the sales process. Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand. Up to 25% travel may be required, and mileage greater than that of a commuting distance to the hotel, trains / transportation, meals and entertainment will be reimbursed with detailed records of who is being entertained / prospected.

Requirements

Minimum of 5 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry.
Relevant university or college qualification or degree.
Understanding corporate market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
Aligning individual and team actions with strategies and plans to drive business results.
Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).

Responsibilities

Proactively prospecting into assigned markets and building strong relationships with existing accounts through both tradeshow participation, outside calls and in house entertainment, site tours and Fam Trips.
Responding in a timely manner to incoming group/catering opportunities that are within assigned markets.
Refer opportunities to appropriate sales associate if business is outside these markets.
Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
Ensure business booked is within hotel parameters.
Close the best opportunities for the property based on market conditions, the property’s needs and select sell guidelines.
Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Transfer accurate, complete, and timely information to the Conference Planning Team in accordance with hotel and brand standards.
Actively up-sell each business opportunity to maximize revenue.
Build and maintain strong working relationships with key internal and external stakeholders.
Understand and actively utilize company marketing initiative/incentives to close business.
Follow up on opportunities uncovered by the business development manager and Pyramid GSO team.
Identify and implement process improvements and best practices.
Promote accountability to drive superior business results.
Includes successful execution of Sales strategies and business processes.
Establish clear expectations for customers throughout the sales process.
Effectively resolve guest issues that arise as a result of the sales process.
Bring issues to the attention of property and sales leadership team as appropriate
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.