Sr. Sales Manager – NAPA North America – GPC Global

PHINIA

3d

About The Position

Reporting to the Director of Sales, Marketing and Training, North America, the Sr. Sales Manager – NAPA North America/GPC Global role will focus on building and managing the long-term relationship with one of PHINIA’s largest automotive aftermarket clients, driving revenue growth, and ensuring the delivery of high-quality solutions. The ideal candidate will have strong experience in the aftermarket industry, with a proven track record in managing complex accounts, driving sales strategies, and developing strong customer partnerships. This individual must be proactive, customer-centric, and able to navigate a fast-paced and evolving dedicated customer.

Requirements

• Bachelor’s degree in Business, Marketing or a related field (or equivalent experience).
• Minimum of 7 years in account management, sales, or business development in the automotive aftermarket.
• Proven track record of managing high-value, strategic accounts and achieving sales targets.
• Strong understanding of the aftermarket supply chain, product offerings, and industry trends.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities with a customer-centric mindset.
• Ability to work independently and as part of a team in a fast-paced, results-driven environment.
• Proficient in CRM software (e.g., Salesforce), Microsoft Office Suite, and other sales-related tools.
• Knowledge of automotive parts, accessories and channels.
• Experience working with major retail accounts, wholesale distributors and large aftermarket buying groups.
• Willingness to travel frequently (up to 40% of the time), occasionally at a global level, to meet with internal and external customer teams.

Nice To Haves

• MBA or advanced sales certifications are a plus.

Responsibilities

• Serve as the primary point of contact for the NAPA North America account (US and Canada), and coordinate GPC’s global business, by fostering long-term and trusting relationships both internally and externally.
• Understand the unique needs, challenges, and goals of NAPA North America and GPC global to deliver tailored solutions that maximize satisfaction and value.
• Develop and execute strategic business plans to drive revenue growth with NAPA US and Canada while coordinating global business planning efforts with other PHINIA divisions.
• Work with other PHINIA global divisions to establish, track and help execute goals to exceed GPC expectations.
• Identify new business opportunities at the product line level and expand share of wallet through upselling and cross-selling.
• Achieve and exceed sales targets, KPIs, and other performance metrics set by the business.
• Stay informed about industry trends, competitor activities, and new product developments within the account, both locally and globally.
• Leverage industry insights to recommend solutions that address customer needs and position the company as a market leader.
• Collaborate with internal teams such as marketing, supply chain, finance and operations to deliver seamless and timely solutions to customers.
• Provide feedback from customer to help improve products, services, and processes.
• Coordinate with logistics and distribution teams to ensure products are delivered efficiently and in line with customer expectations.
• Develop demand forecasts in collaboration with NAPA North America and coordinate with supply chain demand planning teams.
• Lead contract negotiations and manage the execution of agreements with strategic customers both locally and globally.
• Ensure customer compliance with terms and conditions while maintaining a profitable business relationship.
• Address contract issues and resolve conflicts to ensure mutual satisfaction.
• Actively monitor customer satisfaction through regular communication, surveys, and feedback loops.
• Proactively resolve any customer issues, complaints, or concerns in a timely and effective manner.
• Coordinate with internal teams for major customer events and participate in industry events and meetings, some global, to promote our presence and network with key customer and industry players.

Benefits

• We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization.
• Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation.
• We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans.
• Plans are benchmarked for competitiveness and value.
• We provide formal development opportunities at all levels and stages of employee careers.
• These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees