Sr Sales Manager - Action Line

Hilton Grand Vacations • Orlando, FL

3d

About The Position

Hilton Grand Vacations is seeking a dynamic and results-driven Senior Sales Manager I to serve as the operational leader of our sales organization. In this role, you will drive daily sales floor execution, lead operational strategy, and develop high-performing sales teams while fostering a culture of accountability, engagement, and exceptional customer experiences. The ideal candidate is a proven timeshare sales leader with a strong track record of driving production, developing talent, optimizing operational processes, and delivering consistent business results.

Requirements

• High School Diploma
• 5+ years of “branded” timeshare/vacation ownership Sales experience.
• 3+ years of “branded” timeshare/vacation ownership Sales Management experience.
• Consistent track record of success in Sales in the timeshare/vacation ownership industry. Successful VPGs, closing percentages from previous Sales positions.
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with an emphasis on organizational and process oriented experiences
• Strong organizational, operational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, high-volume sales environment.
• Proficiency with Microsoft Office Suite, Outlook, and business reporting systems.
• Exceptional communication, coaching, and leadership abilities.
• High energy level with the ability to inspire, influence, and motivate teams.

Nice To Haves

• Bachelors Degree
• 7+ years related experience
• 4+ years leadership experience
• Experience analyzing operational metrics, forecasting staffing needs, and driving strategic initiatives.
• Proven ability to create sustainable operational processes that improve customer and business outcomes.

Responsibilities

• Lead, coach, mentor, and develop Sales Managers and Sales Executives to maximize individual and team performance.
• Conduct one-on-one coaching, ride-alongs, role-playing sessions, classroom training, and ongoing development programs.
• Partner with senior sales leadership to implement sales philosophies, strategies, tools, and training initiatives that drive Net Owner Growth.
• Foster a highly engaged, positive, and performance-focused culture aligned with Hilton Grand Vacations values.
• Lead daily sales meetings, manager huddles, recognition activities, and production reviews.
• Serve as the operational lead for the sales department, ensuring all processes, systems, and support functions operate efficiently.
• Lead daily manager huddles, communicate company updates, review site performance trends, and recognize team achievements.
• Oversee tour flow management and ensure proper sales floor coverage throughout the day.
• Manage schedules, PTO requests, staffing levels, and workforce planning to maintain business continuity.
• Monitor daily wave performance and communicate operational updates to leadership teams.
• Prepare and maintain operational dashboards and performance reporting to support business decisions.
• Drive sales efficiencies and exceed targeted sales volume and profitability goals.
• Improve customer experience, operational effectiveness, closing performance, and cash down payment results.
• Analyze performance metrics, identify opportunities, and implement action plans to improve production.
• Ensure accurate tracking of sales performance, contract processing, EOD reporting, and commission-related items.
• Support the Director of Sales in leading the sales floor and resolving customer escalations or operational challenges.
• Ensure operational accuracy of contracts, closings, sales documentation, and reporting processes.
• Review and resolve exceptions, pending transactions, and owner care issues.
• Maintain compliance with company policies, sales regulations, and industry standards.
• Coordinate with internal departments to resolve operational, technology, and customer-service issues.
• Conduct interviews and participate in talent acquisition and succession planning efforts.

Benefits

• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Generous Paid Time Off
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan with percentage company match and immediate vesting.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED