Sr Route Supervisor

Universal Logistics•Detroit, MI

8d•Onsite

About The Position

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers. Our operation is based in Detroit, MI and supports GM . We play a critical role in their inbound and outbound transportation network by managing daily dispatch, driver coordination, material flow and real‑time issue resolution. Shifts Available: 2nd shift: 2:00pm - 11:30pm, Monday - Friday

Requirements

0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
Clear, professional written and verbal communication skills.
Strong problem‑solving, analytical, and attention‑to‑detail skills.
Proven ability to multitask and stay organized in a fast‑paced environment.
Leadership mindset with the ability to coach and support front‑line teams.
Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.

Nice To Haves

Bachelor’s degree preferred (not required).

Responsibilities

Lead daily dispatch: Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
Be the communication hub: Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
Manage material flow: Track inbound/outbound loads, reconcile discrepancies, and escalate risks to maintain on‑time performance.
Ensure safety and compliance: Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
Problem-solve in real time: Triage service issues (breakdowns, delays, accessorials), initiate corrective actions, and document incidents accurately.
Report and improve: Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.