Sr RMA Failure Analysis Engineer
About The Position
The Senior RMA Failure Analysis Engineer is responsible for investigating customer-returned products (RMAs), determining root causes of failures, and driving corrective actions that improve customer satisfaction and product quality. This role supports Advanced Energy's RF generators, DC generators, matching networks, and high-voltage products through technical analysis, failure investigation, and data-driven problem solving. Working closely with global Service, Quality, Operations, and Engineering teams, this position analyzes field failures, identifies trends, and collaborates on solutions to reduce future product escapes and improve overall field performance.
Requirements
- Excellent decision-making and problem-solving skills.
- Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
- Proficient troubleshooting and technical knowledge of electronic circuits, components, PCBs, and manufacturing processes.
- Effective verbal and written communication skills with the ability to clearly communicate technical findings.
- Experience with power electronics, RF systems, high-voltage circuits, and electronic troubleshooting techniques.
- Bachelor's degree in Electrical Engineering required.
- Bachelor's degree and 5 years of relevant experience, or Master's degree and 3 years of relevant experience.
Nice To Haves
- Working knowledge of quality methodologies and tools preferred.
- Experience utilizing structured problem-solving methodologies such as 8D, 5 Why, FMEA, and CAPA processes preferred.
- Six Sigma Black Belt training preferred.
- Experience conducting root cause investigations and implementing corrective actions preferred.
- Master's degree in Electrical Engineering preferred.
Responsibilities
- Prepare complete, accurate, and timely failure analysis reports for internal and external customers.
- Review warranty and non-warranty RMAs to support accurate and current field quality reporting.
- Collaborate with Operations to identify and mitigate risks associated with field escapes.
- Lead or participate in 8D teams to resolve identified problems.
- Identify, document, and communicate the most probable root causes of failures and drive corrective actions.
- Ensure the integrity and accuracy of failure data, including conditions, symptoms, and failure modes.
- Identify failure trends and provide quantitative analysis of findings.
- Support multiple teams independently and mentor others on investigation techniques and historical trends.
- Maintain thorough knowledge of products and applications.
- Lead implementation of corrective and preventive actions (CAPA) resulting from failure investigations.
- Drive continuous improvement initiatives to enhance failure analysis processes, product reliability, and field quality performance.
- Present technical findings and corrective actions to internal stakeholders and customers as needed.
Benefits
- Medical - multiple medical plans are available to choose from
- Short and long-term disability and life insurance
- Health savings and flexible spending accounts
- Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
- 8 hours of paid volunteer time off
- 8 weeks of paid parental leave for both parents
- Company matched 401(k)
- Tuition reimbursement
- Expanded mental health coverage and employee assistance programs
- Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identity theft, and legal assistance
- Market-based base pay
- Annual pay-for-performance incentive plan
- Discounted Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
