Sr. Risk Manager, Advertising Trust, Policy Operations

Amazon • Arlington, VA

4d

About The Position

Amazon's advertising business is experiencing rapid growth, creating unique
challenges in managing high-volume advertising submissions while maintaining an
exceptional customer experience and meeting advertiser demands. We believe
thoughtfully executed advertising enhances customer experience while delivering
positive ROI for our advertising partners.

In this role, you will be responsible for deeply understanding the processes we
maintain, you will relentlessly seek out improvement opportunities, and you will
act as an advocate for our customers, advertisers, and our team. Your
responsibilities will also include tracking, analysis, and reporting activities.
A successful candidate enjoys investigating ambiguous and complex business
processes, has a track record of successfully leading large-scale operational
improvement initiatives, has strong analytical capabilities, is an effective
communicator, has strong stakeholder management skills, and will dive deep into
the weeds of a problem to find solutions. You will work cross-functionally
across the ads business, working directly with Policy, Sales, Operations,
Product, and others, including senior leadership.

Requirements

• 7+ years of compliance, audit or risk management experience
• 7+ years of program or project Management experience
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Bachelor's degree or equivalent
• Knowledge of Microsoft Office products and applications at an advanced level
• Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
• Superior verbal and written communication skills

Nice To Haves

• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent
• Experience managing, analyzing and communicating results to senior leadership
• Experience in an online advertising role and have familiarity with advertising products and ad serving technologies

Responsibilities

• Lead strategic initiatives to streamline ad policy operations, improving efficiency while maintaining quality, compliance, and trust.
• Partner with stakeholder teams to deep dive and root cause policy and moderation pain points, designing and implementing scalable improvements.
• Partner with Sales, Product, Operations, and Policy teams to drive automation and tool improvements.
• Leverage training and communication skills and resources to change partner team behaviors at scale.
• Explore the use of AI tools (LLMs and Agents) to improve stakeholder understanding of policies and automate recurring processes.
• Develop metrics frameworks and analytics to proactively find and address issues.
• Manage stakeholder relationships across multiple teams and regions.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level