Sr. Retention Strategist

Jetset Global•Remote, OR

7d•Hybrid

About The Position

We're seeking a Sr. Retention/Lifecycle Strategist who can own the client relationship and retention roadmap for fast-growth consumer brands. This is a client-facing strategy position where you'll collaborate with the retention strategy team, lead the client, set the vision, build the roadmap, and work with the team on day-to-day elements to deliver it. You will be the primary point of contact on strategy for 1-4 high-growth consumer brands, leading retention strategy end-to-end. This involves building the relationship, driving the roadmap, and connecting the dots between client goals and internal team execution. You'll work closely with ESP specialists, designers, and leadership to deliver best-in-class retention programs.

Requirements

Experience leading retention programs for consumer brands
Strong command of ESP platforms
Polish to lead client relationships with confidence
Extensive lifecycle marketing experience at either a DTC-focused agency or in-house at a consumer brand
Strong working knowledge of Klaviyo and/or Braze: you don't need to be coding flows, but you need to know the platforms deeply enough to lead strategy and speak credibly with specialists
Proven experience building strong relationships
Experience building retention roadmaps, strategy decks, and performance reports
Robust understanding of segmentation, lifecycle strategy, and retention best-practices
Highly organized and proactive: you anticipate what clients need before they ask
Ability to manage multiple client engagements simultaneously without dropping the ball

Responsibilities

Serve as the primary client strategic POC on the day-to-day
Develop and manage retention roadmaps, ensuring clients always know where they're headed and why
Build strategy decks and performance narratives that clearly communicate impact and direction
Lead retention strategy across email, SMS, and lifecycle
Work cross-functionally with ESP specialists
Identify growth opportunities within existing accounts and communicate them clearly to clients and internal stakeholders
Travel occasionally for client meetings, offsites, or industry events