Sr. Retail Coordinator

Driven Brands Inc.•Laval, QC

11d•Hybrid

About The Position

We are seeking a highly organized, detail-oriented and bilingual Sr. Business Operations Coordinator (Sr. Retail Coordinator) to support our growing organization. Reporting to the Vice-President of Operations & Marketing, this role is responsible for focusing on education, performance, operations strategies across our brands under the glass division in Canada (VitroPlus, UniglassPlus, Docteur du Pare-Brise and Go!Glass).

Requirements

1-2+ years of experience in operations or administration.
Fully bilingual (French & English) — written and spoken.
Strong organizational, analytical, and communication skills.
Proficiency with Smartsheet, FranConnect, and Microsoft Office tools.
Proven ability to manage multiple projects in a fast-paced, dynamic environment.
Professional, diplomatic, and detail-oriented approach.

Responsibilities

Manage administrative workflows and document handling and write communications.
Organize meetings, prepare agendas and materials, and capture detailed meeting minutes.
Collect, analyze, and report on sales and vendor data to support performance reviews and forecasting.
Monitor key performance indicators (KPIs) such as sales, car count, ARO, and repair ratio.
Review and update pricing structures biannually.
Coordinate and execute training events, including planning, scheduling, and vendor management.
Develop and maintain training programs using the company’s LMS platform.
Coordinate new store openings with all the team members involved.
Collaborate across departments (Operations & Marketing) to support strategic initiatives and process improvements.