Sr. Retail Coordinator

Driven Brands Inc.Laval, QC
Hybrid

About The Position

We are seeking a highly organized, detail-oriented and bilingual Sr. Business Operations Coordinator (Sr. Retail Coordinator) to support our growing organization. Reporting to the Vice-President of Operations & Marketing, this role is responsible for focusing on education, performance, operations strategies across our brands under the glass division in Canada (VitroPlus, UniglassPlus, Docteur du Pare-Brise and Go!Glass).

Requirements

  • 1-2+ years of experience in operations or administration.
  • Fully bilingual (French & English) — written and spoken.
  • Strong organizational, analytical, and communication skills.
  • Proficiency with Smartsheet, FranConnect, and Microsoft Office tools.
  • Proven ability to manage multiple projects in a fast-paced, dynamic environment.
  • Professional, diplomatic, and detail-oriented approach.

Responsibilities

  • Manage administrative workflows and document handling and write communications.
  • Organize meetings, prepare agendas and materials, and capture detailed meeting minutes.
  • Collect, analyze, and report on sales and vendor data to support performance reviews and forecasting.
  • Monitor key performance indicators (KPIs) such as sales, car count, ARO, and repair ratio.
  • Review and update pricing structures biannually.
  • Coordinate and execute training events, including planning, scheduling, and vendor management.
  • Develop and maintain training programs using the company’s LMS platform.
  • Coordinate new store openings with all the team members involved.
  • Collaborate across departments (Operations & Marketing) to support strategic initiatives and process improvements.

Benefits

  • Paid time off
  • Holiday pay
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