Sr. Researcher Analyst

INDEX ANALYTICS LLC•Baltimore, MD

2d•$150,000 - $160,000•Remote

About The Position

Index Analytics is seeking a Senior Researcher to support government clients through policy research, advanced analytics, stakeholder engagement, and technical assistance. The role focuses on Medicaid and Children’s Health Insurance Program (CHIP) eligibility and enrollment, particularly Eligibility and Enrollment Performance Indicators. The researcher will develop or apply working knowledge of HR1, Community Engagement, and the Working Family Tax Credit (WFTC), and serve as a primary communications and technical-assistance resource. The position translates complex policy, data, and technical requirements into clear guidance for clients, states, partners, and other stakeholders. The Senior Researcher works collaboratively in an agile environment with researchers, analysts, data scientists, policy experts, designers, developers, and client teams. The role includes research and analysis, facilitation of technical-assistance activities, development of materials and reports, user reporting-access support, and coordination of communications and deliverables. The position is remote, with the job location listed as Baltimore, Maryland.

Requirements

Bachelor’s degree in public health, public policy, health services research, statistics, data science, economics, social science, or a related field, with six or more years of relevant experience.
Demonstrated experience analyzing Medicaid or CHIP eligibility and enrollment data, including Eligibility and Enrollment Performance Indicators.
Strong facilitation and client-service skills, including leading technical-assistance calls, responding to stakeholder questions, explaining complex requirements, and coordinating follow-up.
Excellent written and verbal communication skills, including managing high-volume communications and tailoring information for technical and nontechnical audiences.
Experience applying statistical methods such as distributions, hypothesis testing, regression, exploratory analysis, or predictive modeling to complex program or healthcare data.
Proficiency in one or more analytical languages or platforms such as Python, R, SQL, or PySpark.
Experience planning and conducting UI testing, documenting defects and usability findings, validating fixes, and communicating results to technical and nontechnical stakeholders.
Ability to produce polished presentations, reports, guidance, training materials, and other technical deliverables under tight deadlines.
Experience using Databricks Dashboards to review, investigate, document, and communicate data-quality issues and findings.
Experience managing state communications, stakeholder contacts, follow-up activities, and user access to State data and Information reporting.
U.S. citizenship or other authorization to work in the United States; physical residency in the United States for at least three of the past five years; and ability to obtain a federal client badge and pass a Public Trust investigation.

Nice To Haves

An MPH or other relevant advanced degree.
Experience with HR1, Community Engagement, and WFTC; candidates without it must demonstrate ability and willingness to learn these areas rapidly and communicate them accurately.
Experience with visualization tools such as Tableau, Power BI, or Amazon QuickSight.
Experience with unstructured data, text analytics, natural language processing, large language models, knowledge graphs, ontologies, or taxonomies.
Experience with GitHub and continuous integration/continuous delivery tools such as Jenkins.
Prior experience supporting the Centers for Medicare & Medicaid Services or another government agency.

Responsibilities

Lead research and analysis on Medicaid and CHIP eligibility, enrollment, retention, and access, particularly Eligibility and Enrollment Performance Indicators.
Interpret quantitative and qualitative data from eligibility and enrollment systems, T-MSIS Analytics File (TAF), claims, oversight metrics, scorecards, performance reports, and other sources to identify trends, gaps, and improvement opportunities.
Develop and maintain subject-matter expertise in HR1, Community Engagement, and WFTC policy, operations, reporting, and implementation requirements.
Serve as the central communications contact for HR1, Community Engagement, and WFTC, ensuring communications are timely, accurate, consistent, and appropriate for varied audiences.
Plan, facilitate, and document technical-assistance calls; answer questions, explain requirements, resolve issues, identify follow-up needs, and track items through closure.
Develop technical-assistance materials, FAQs, presentations, talking points, training content, issue logs, guidance documents, reports, and draft manuscripts.
Translate legislation, policy, program guidance, analytical findings, and technical requirements into actionable information for policy, program, technical, and executive audiences.
Research best practices and emerging requirements, assess operational implications, and recommend improvements to program administration, compliance, oversight, and beneficiary outcomes.
Define analytical and research requirements with clients and deliver ad hoc analyses, data visualizations, and reports using human-centered design and user-experience practices.
Apply statistical analysis, exploratory analysis, predictive modeling, data mining, and qualitative research methods to support evidence-based decisions and feature or solution development.
Collaborate in an agile environment with researchers, analysts, data scientists, policy experts, designers, developers, and client teams.
Apply Scrum and Kanban methodologies and use Jira to plan and track work, manage backlogs and workflows, monitor delivery, and report performance metrics.
Manage user reporting access by coordinating requests, maintaining permissions, troubleshooting access issues, and supporting users.
Manage competing priorities, communications calendars, meeting preparation, action items, and deliverable schedules while maintaining rigorous quality control.
Use Databricks Dashboards to review, investigate, document, and communicate data-quality issues and findings.
Manage state communications, stakeholder contacts, follow-up activities, and user access to State data and Information reporting.
Plan and conduct UI testing, document defects and usability findings, validate fixes, and communicate results to technical and nontechnical stakeholders.