Sr Resale Analyst

Rogers Communications•Toronto, ON

3d•Onsite

About The Position

The Resale team, part of Rogers Business Product group, is looking for a Sr Resale Analyst. The position will report to Sr Manager, Resale and will be part of a high performing and dynamic team responsible for a large national government regulated resale portfolio. Successful candidate will develop and manage national reporting and data governance, execute monthly billing process for all Resale partners, respond to any customer escalations and provide product support for the resale portfolio.

Requirements

Advanced knowledge of database query tools: SQL, PowerBI, Microsoft Access and Excel, including programing with VB Macros.
A dynamic and proactive individual with a sense of urgency for resolution and ability to execute.
Solid interpersonal, communication (both verbal and written) and negotiating skills including the ability to influence and persuade.
Strong multi-tasking and decision making skills are required.
Effective organizational skills with the ability to prioritize.
Attention to details, solution-oriented approach to problem solving.
Ability to work independently in a fast-paced, team-oriented environment.
Ability to troubleshoot and analyze technical problems is an asset.
Telecom experience preferred.
Experience working in a regulated environment preferred.
University education preferred.

Responsibilities

Generate and issue invoices for external customers.
Review and action billing inquiries.
Lead national portfolio reporting and analysis, supporting operational, regulatory and leadership data needs.
Manage the budgetary and reporting process, track leading and lagging KPIs and market conditions, and update forecast on a monthly basis to develop a full view of the portfolio.
Follow up on issues and escalate with cross-functional billing partners including IT.
Review and action accounts to ensure the best solution for the customer and the company is met.
Effectively coordinate with internal customers on reporting activities and any issues that might surface.
Develop and deliver technical training material for external customers.
Validate invoice impacting changes following implementation of projects and releases.
Effectively perform multi-tasking with a high level of accuracy and prioritize work activities in order to meet team targets.
Coach and train analysts and newly hired team members.