Sr. Rep - Processing .

Ally Financial•Lewisville, TX

9d•$49,920 - $60,320•Onsite

About The Position

The Sr Rep - Processor in operations is responsible for working collaboratively within a team environment to review and validate certain documents required for loan processing, and to obtain information needed for the loan agreement. Processors are required to be accurate, compliant, efficient, effective, and perform their duties within established policies and procedures. They will perform primary and secondary duties, including reviewing and verifying information provided by customers, obtaining payoffs, tax and registration fee information, making outbound and taking inbound calls, providing consistent and timely follow up to customers and business partners, and coordinating with teammates to perform other departmental duties. Our ideal candidate will enjoy a fast-paced, goal driven environment, be willing to multitask and perform multiple departmental functions, be a passionate service professional with strong communication and computer skills and be poised and professional at all times.

Requirements

High School degree or equivalent is required
Strong verbal and written communication skills, and effective listening skills
Must be comfortable talking on the phone with customers, peers, business partners and third parties
Fast learner that can comprehend, retain, and implement required policies and procedures
Ability to thrive in a fast-paced work environment, work independently and as part of a team
Must exude exceptional customer service
Detail orientated with excellent time management skills
Expert typing and data entry skills
Strong critical thinking skills that will be used to generate resolutions for escalated accounts
Proficient computer skills, including MS Office products (Outlook, Word, Excel)
Ability to work overtime hours and Saturdays, as needed

Nice To Haves

Previous customer service, call center, data entry or loan originating experience preferred
High level of daily phone volume experience preferred (inbound and/or outbound)

Responsibilities

Review and verifying information provided by customers, which includes driver's license, registration, insurance, odometer reading, and other required documents
Make outbound calls to various financial institutions and state motor vehicle departments, obtaining payoff, tax, and registration information
Ensure business objectives and compliance standards are met on a monthly basis
Provide outstanding customer service while meeting service level agreements
Multi-task between phone, computer work, and emails, working collaboratively with teammates to manage multiple work queues
Provide consistent and timely follow up to customers and business partners
Update customer files and records timely and accurately
Communicate effectively and build successful working relationships with teammates, business partners and other employees
Follow internal processes to align with policy, procedure, and process changes
Recommend new approaches, policies, and procedures to increase productivity and efficiency
Responsible for identifying and mitigating fraud
Prioritize tasks based on time sensitivity
Perform other departmental duties, as needed

Benefits

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.
Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

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