Sr. Specialist, Mortgage Processing

First National Bank

1d•$45,320 - $72,512•Remote

About The Position

The Sr. Specialist will process mortgage loans efficiently and accurately. The role will create and maintain positive relationships with customers and all key business partners. This position also works in a continuous improvement environment where better practices are shared, and regular problem sessions take place. Provide quality customer service by delivering prompt and accurate information. Process mortgage loans to meet or exceed defined standards, productivity, and accuracy. Included in this is ordering various services for the loan, including homeowners’ insurance, title insurance, appraisal, verifications of employment, and credit supplements. You'll also work with the income, asset, and credit documents associated with the file and ensure that the documentation that the underwriter needs is obtained. Exhibit professional behavior and promote positive working relationships with business partners including the sales team, credit team, and compliance team. Demonstrate advocacy through organizational attributes- including adaptability, collaboration, initiative, and accountability. Understand and comply with the banks BSA/AML Program.

Requirements

Adaptability: Recognizes and is open to changing circumstances and alters behavior as necessary.
Accountability: Takes ownership for decisions and results of work within the scope of one's role.
Critical Thinking: Analyzes and synthesizes information using a rational and systematic approach.
Functional Capability: Possesses functional and technical knowledge and skills to perform at a high level of effectiveness in role.
Time Management: Actively controls and structures use of time to accomplish work, projects, and goals most effectively.
Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
Collaboration: Works in partnership with others to accomplish goals.
Must have prior Mortgage Processing experience
Candidates must possess unrestricted work authorization and not require future sponsorship.

Nice To Haves

Previous customer facing experience.
Excellent communication skills; verbal, written and telephone.
Ability to work in a team environment.
Demonstrate effective time management skills.
Previous working experience in role/functions requiring high level of attention to detail and accuracy.
Ability to meet or exceed deadlines.

Responsibilities

Process mortgage loans efficiently and accurately.
Create and maintain positive relationships with customers and all key business partners.
Provide quality customer service by delivering prompt and accurate information.
Process mortgage loans to meet or exceed defined standards, productivity, and accuracy.
Ordering various services for the loan, including homeowners’ insurance, title insurance, appraisal, verifications of employment, and credit supplements.
Work with the income, asset, and credit documents associated with the file and ensure that the documentation that the underwriter needs is obtained.
Exhibit professional behavior and promote positive working relationships with business partners including the sales team, credit team, and compliance team.
Demonstrate advocacy through organizational attributes- including adaptability, collaboration, initiative, and accountability.
Understand and comply with the banks BSA/AML Program.