Mortgage Processing Administrator

First Bank & Trust•Sioux Falls, SD

About The Position

This person oversees all areas of support for the processing of mortgage loans for their staff including daily supervision, guidance and coordinating backup to the loan processors that report to them. Responsible for assisting with pre-close and post-close quality control responses as well as post-close suspense and audit findings. Monitors and assists with the review and completion of adverse loans to meet compliance requirements. Qualifications: This person should have a bachelor’s degree plus five years of prior mortgage loan processing experience or the equivalent. Good communication skills and collaboration with others is required. Experience in all mortgage loan processing concepts, practices, and procedures is preferred. Principal Responsibilities: Lead the team and develop an atmosphere of teamwork, open communication, and unity. Provide oversight of all services offered. Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner. Manage processing pipelines including a pipeline of your own files. Coordinate backup when needed for your respective mortgage loan processors to ensure all loans are processed completely, accurately and within expected timeframes. Provide training and ongoing guidance to the mortgage loan processors, ensuring they have a complete understanding of all agency and investor guidelines and loan types including but not limited to FHA, VA, Rural Development and Private Mortgage Insurers requirements. Have a strong understanding of all mortgage regulations including but not limited to Fair Lending, RESPA, Reg B and Reg Z, including TRID. Establish consistent, efficient procedures and practices for processing mortgage loans. Work with mortgage team leads and management to create partnerships and provide feedback and recommendations based on observations of other areas of mortgage. Identify, report, and assist with issues and changes needed within the loan origination software to improve the quality and efficiency of loan processing and other areas. Provide exceptional customer service while interacting with customers, realtors, third party service providers and co-workers. Work with the Mortgage Quality Assurance Officer to respond to QC and other audit and review findings. Help identify the root cause for repeat findings, suggest, and help implement solutions. Work closely with the Origination, Closing, Post-Closing and Underwriting areas to ensure the accuracy of the files from origination through funding. Work with post-closing to resolve investor suspense items and post close audit findings. Help identify patterns in the findings. Work with management to come up with solutions for repeat findings. Work closely with Loan Servicing, assisting in reconciling mortgage general ledger accounts. Manage the Adverse pipeline to be sure the team is cancelling loans in a timely fashion. Know and understand the regulations and processes to be able to train, answer questions and assist as needed. Attend all team meetings and training seminars as deemed appropriate by the supervisor. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Compensation Grade Hourly Grade 5 First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [email protected]. We invest in our people: Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they’re also part owners). Not only is working for us rewarding, but you’ll also be a part of a positive culture and company that gives back to the community. Our Benefits: Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year. Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities. In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees. Our Culture: We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board. Work for us: Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.

Requirements

This person should have a bachelor’s degree plus five years of prior mortgage loan processing experience or the equivalent.
Good communication skills and collaboration with others is required.

Nice To Haves

Experience in all mortgage loan processing concepts, practices, and procedures is preferred.

Responsibilities

Lead the team and develop an atmosphere of teamwork, open communication, and unity.
Provide oversight of all services offered.
Actively mentor staff and ensure they are trained, evaluated, and motivated to perform their responsibilities in an effective and progressive manner.
Manage processing pipelines including a pipeline of your own files.
Coordinate backup when needed for your respective mortgage loan processors to ensure all loans are processed completely, accurately and within expected timeframes.
Provide training and ongoing guidance to the mortgage loan processors, ensuring they have a complete understanding of all agency and investor guidelines and loan types including but not limited to FHA, VA, Rural Development and Private Mortgage Insurers requirements.
Have a strong understanding of all mortgage regulations including but not limited to Fair Lending, RESPA, Reg B and Reg Z, including TRID.
Establish consistent, efficient procedures and practices for processing mortgage loans.
Work with mortgage team leads and management to create partnerships and provide feedback and recommendations based on observations of other areas of mortgage.
Identify, report, and assist with issues and changes needed within the loan origination software to improve the quality and efficiency of loan processing and other areas.
Provide exceptional customer service while interacting with customers, realtors, third party service providers and co-workers.
Work with the Mortgage Quality Assurance Officer to respond to QC and other audit and review findings.
Help identify the root cause for repeat findings, suggest, and help implement solutions.
Work closely with the Origination, Closing, Post-Closing and Underwriting areas to ensure the accuracy of the files from origination through funding.
Work with post-closing to resolve investor suspense items and post close audit findings.
Help identify patterns in the findings.
Work with management to come up with solutions for repeat findings.
Work closely with Loan Servicing, assisting in reconciling mortgage general ledger accounts.
Manage the Adverse pipeline to be sure the team is cancelling loans in a timely fashion.
Know and understand the regulations and processes to be able to train, answer questions and assist as needed.
Attend all team meetings and training seminars as deemed appropriate by the supervisor.
Act in accordance with FBT policies and procedures as set forth in the employee handbook.
Adhere to compliance procedures and participate in required compliance training.

Benefits

Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance.
401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account.
Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year.
Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more.
Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities.
In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

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