Sr. Payment Processing Specialist

Arizona Financial Credit Union•Phoenix, AZ

22m•Hybrid

About The Position

The position is responsible for supporting the processors and acting as a subject matter expert within the payment processing team. This role ensures the accuracy and efficiency of payment processing operations and provides guidance and support to team members.

Requirements

Associate’s degree in accounting or related Business field or two (2) years’ experience with either ACH or check processing and adjustment balancing or other complex settlement balancing and/or any equivalent combination of education and experience. Strong knowledge of payment processing systems and procedures.
Proficient working knowledge of computers and software applications in Windows and Excel.
Ability to type 45 wpm.
Ability to perform 10-key by touch accurately.
Ability to read, write and speak proper grammar in English.
Ability read and interpret and analyze written instructions, correspondence, and procedure guidelines.
Ability to professionally communicate in writing as well as verbally while presenting information to management and/or other department staff.
Ability to speak effectively to members, vendors and employees regarding sensitive inquires or complaints.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to demonstrate professional leadership skills.

Nice To Haves

None.

Responsibilities

Serves as a processing expert for a specific specialty related to ACH processing, check processing, origination processing, wire including procedures and systems.
Performs quality assurance related functions to monitor and review processing tasks, including function audits, outbound call evaluations, incoming call monitoring and review of completion of tasks.
As assigned by Director of Payment Processing, collaborate and complete project tasks.
Works closely with Payment Processing Supervisor to determine processing coverage and reassigning tasks
Serves as processing back up for ACH, check, or wire related tasks.
Researches, recommends, develops, and assists in the implementation of processes that streamline operations and creates operational efficiencies within the organization, enhancing member and employee experiences.
Assists staff, members or other financial institutions via the internal ACD line.
Performs outbound calls to members for payment related inquiries, verification or follow up.
Works with support departments on escalations and technology delays.
Partners with leadership to create, develop, and facilitates training of new employees, and cross-trains team members and other departments upon request and/or if a need presents itself.
Assists in training frontline staff on payment-related procedures and best practices to enhance service delivery and operational efficiency.
Stays updated on new products and services related to payment processing and maintenance procedures.
Works closely with the Training and Development department and trains mentors for coaching opportunities.
Collaborates with leadership on internal and external audits related to payment processing, ensuring compliance, and addressing any findings.
Responsible for all system testing and implementations of new products, services, vendors or systems
Strong verbal and written communication abilities.
Hours will vary depending on needs of the department, such as: new employee onboarding, project assignments and/or as back up support of all Payment Processing team positions.?
Performs other job-related duties as assigned.?