Sr Relationship Banker - Santee, CA

U.S. Bank•Santee, CA

4d•Onsite

About The Position

Relationship Bankers build relationships with customers through face-to-face engagement and provide counsel based on customers’ banking needs and preferences. They assess customer needs, obtain and process customer and account information, educate clients about deposit and loan products and services, and recommend financial solutions. The role also originates and closes consumer loans, opens accounts, and may open or close the branch. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The role requires working from a U.S. Bank location for all scheduled work days.

Requirements

High school diploma or equivalent.
Typically, five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration is required under the terms of the S.A.F.E. Act of 2008 and Regulation Z; registration includes a criminal background and credit check, and the employee must meet and maintain registration requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to effectively engage and communicate with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ true needs while leveraging a digital-first mindset.
Demonstrated advanced proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster client relationships through proactive outreach, follow-up, questions, and learning about clients’ financial needs and channel preferences.
Identify solutions for new and existing clients by effectively engaging and communicating with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
Develop collaborative partnerships with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients proactively about emerging and self-service digital products and services.
Use available resources and technologies to optimize the client experience and provide accurate, operationally excellent service.
Originate and close consumer loans.
Open and/or close the branch.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.