Sr. Relationship Analyst

Banco Santander•Miami, FL

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! Position Summary: The Sr. Relationship Analyst is responsible to perform client service tasks in a well-organized and timely manner, having a complete understanding of bankers and the clients' needs. The Sr. Relationship Analyst operates independently in providing day-to-day client service. The Sr. Relationship Analyst plays a key role in client’s retention and responds to the most complex questions or requests, demonstrating initiative in researching, analyzing and problem solving, while exercising judgment regarding proper handling of customer request. The individual possesses strong organizational and communication skills, strong knowledge of the banking industry, and demonstrated experience in servicing high-net worth clients, specifically for LATAM. The Sr. Relationship Analyst participates in special projects and mentors upcoming talent. The Sr. Relationship Analyst acts as back up of RAC, as needed. The Sr. Relationship Analyst reports to the Sr. Relationship Analyst Coordinator.

Requirements

Bachelor’s degree required or equivalent experience
5 - 6 years of relevant experience or demonstrated required level of proficiency
Strong knowledge of the Private Banking industry.
Demonstrated experience in servicing high-net worth clients, specifically for LATAM.
Excellent interpersonal and leadership skills.
Microsoft Office, T-24, 360.
Organizational and time management skills.
Excellent customer service skills.
Strong judgment and ability to use discretion and make decision within guidelines
Multitask & flexible.
Independent problem solving skill.
Written & oral communication skills.
Influential skills.
Proactive, with an ability to suggest improvements.
Knowledgeable of DocuSign and Appian.
English, and Spanish.
Portuguese is required only if servicing clients from Brazil.

Responsibilities

Customer Service
Check balance positions, loans, transfers, and other.
Guide clients with the application process and any inquiry related to American Express cards.
Address request for bill payment.
As per client's request, process cashier checks and checkbooks through Operations department.
Attend clients' visits and accompany them to deposit/withdraw funds from their account(s).
Resolve client's inquiries such as loan request, investment orders, statement reviews, and other, and resolve any complaint.
Respond to all phone calls for the team.
Prepare documentation for Bankers business trips including product presentations, and new opening documentation.
Provide assistance with BRWG formats in Appian Onboarding.
Read and answer emails on a daily basis.
Follow up with Banker of corporate actions.
Contact clients with account information and receiving instructions.
Review and properly complete all documentation regarding Alternative Investments subscriptions and send all completed documentation to Alternative Investments Department.
Operations Keep 360 updated
Process investment proposals, prepare activity reports, upload documents to secure inbox, verify clients E-banking status and information, download reports to review missing documentation, and other.
New Accounts & Updates
Verify that account opening documentation is properly completed.
For any account opening and updates, collect customer information, review and follow-up in DocuSign.
For any account closing, collect customer information, review and follow-up in Appian.
Review dormant accounts in Globus.
FX Transactions
Verify client information.
Initial input transaction in Globus.
Verify exchange rate and inform client.
Execute transaction.
Wire Transfers
Address requests for wire transfers.
Follow up with 360 EWF workflow and send confirmation as needed.
Credit Operations
Coordinate meeting with Credit Risk Department for new loan or renewal requests.
Review with banker any new loan or renewal documentation prepared by Credit Risk and send to client for signature.
Once documentation from client is received, verify signature and return to Credit Risk Department.
Assist with the preparation of credit reports and forms required.
Overdrafts
Check daily account movement reports.
Identify and cover overdrafts.
Investments
Update client’s investment profile.
Back Office
Follow up and verify that all transactions requested have been completed and processed by Operations Department.
Open or close accounts and portfolios in Appian.
Process fee reversal and exception by preparing marketing concession reports, as requested by Banker.
Time deposit, checkbooks, cashier’s temporary checks.
Transfer securities (incoming/outgoing) in Appian.
Follow up with clients Capital calls and cover designated portfolios for Back Office Team to process.
Controls Daily:
Review “Morning Movement Report” sent by Operations to verify account movements of previous days to ensure each transaction has been processed correctly.
Review and approve daily overdrafts in Globus.
Prepare activity reports.
Weekly:
Run credit reports in Globus for expired and future maturity for loans, lines of credits, and interest payments due.
Send W-8 form to clients and ensure they are properly completed.
Monthly:
Review and activate Dormant Accounts.
Quarterly:
Run quarterly fee report for Bankers' review and ensure client has sufficient funds to cover fee.
Work on special projects (FATCA, W8, E-banking, Milenio and Paperless) to support bankers.
Digital Transformation
Must use and support all digital tools including DocuSign, Veridas, Wire transfers Online, Mobile Apps, Digital POs, and any other digital tool as per bank’s request.
Special Projects and Other
Participate in special projects within the Commercial Area.
Mentor upcoming talent.
Other duties as assigned or requested by immediate supervisor