Senior Medical Receptionist
About The Position
Sr. Registration Associate - Albany, full time. If you are looking for a position as a Sr. Registration Associate in Albany, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 5 Palisades Drive, Albany. Position Highlights: Quality of Life: Where career opportunities and quality of life converge Advancement: Strong orientation program, generous tuition allowance and career development Work/Life: Monday – Friday Office Hours What you will do: The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates. Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows: Scheduling and registration, Check-in, Check-out, Charge entry/claims, End of day processes. General duties including but not limited to: Document processing, Scanning, Inbox monitoring.
Requirements
- Strong leadership skills required
- High School Diploma/Equivalent Required
- Demonstrated proficiency with Microsoft Office product and other computer applications
- Demonstrated experience with delivering successful customer service
- Demonstrated experience with handling multiple priorities in a deadline driven environment.
- Managing difficult customers respectfully and without confrontation
- Ability to lift 25 lbs.
Nice To Haves
- Associate’s degree preferred
- Previous medical office experience preferred
Responsibilities
- Ensure distribution of work throughout the team is sufficient to meet daily schedules
- Display leadership qualities
- Manages daily staffing needs in coordination with office and float pool managers
- Serve as a mentor and role model to all colleagues
- Schedules patient appointments to maximize patient access.
- Handles all incoming calls and directs appropriately.
- Registers patient, obtains necessary consent forms and patient demographic data.
- Collects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.
- Acts as liaison between patients and clinical staff; monitors for delays and informs patient.
- Schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
- Obtains pre-authorizations for diagnostic testing for specialist office visits as assigned.
- Obtains referrals for specialist office visits.
- Consistently and accurately passes charges in accordance with office policies and procedures.
- Information Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.
- Maintains patient confidentiality and adheres to HIPAA regulations.
- Works cooperatively with all team members to ensure quality patient care at all times.
- Communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.
- Cross covers other areas needed
Benefits
- Generous tuition allowance and career development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
