Sr. Recovery Specialist

OneAZ Credit Union • Phoenix, AZ

4d • $21 - $26 • Onsite

About The Position

The Sr. Recovery Specialist contacts and locates members with delinquent accounts, demonstrating the ability to secure payment and avoid potential loss by performing prescribed duties. This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027.

Requirements

• High school diploma or general education degree (GED) required.
• 3 to 5 years related loan adjustment/collections experience required.

Responsibilities

• Contact delinquent members by telephone and mail to determine the reasons for delinquency, and assist members in developing plans to bring accounts to current status; or mitigating losses when necessary.
• Demonstrate proficiency in securing payment arrangements for past due or charged off loans, credit cards, share accounts, mortgages, and lines of credit to mitigate potential losses.
• Research member account and transaction activity information and utilize skills and skip tracing tools to contact members and resume collection activity or proceed to next steps.
• Update and note demographics and collection activity on accounts through delinquent loan recovery system.
• Obtain, summarize, and update qualifying information to submit deferments and hardships for management approval.
• Submit recommendations to management for voluntary or involuntary repossession approval and processing.
• Submit recommendations to management for settlement, legal action, or charge off when appropriate.
• Utilize above mentioned collection strategies to successfully manage resolve rate for collection queue of accounts.
• Review accounts with management when exceptions and escalations are necessary, obtain direction on how to handle or transfer calls to management to service.
• Service inbound calls, ensures service level and abandoned call rate are within department guidelines and established goals.
• Maintain superior member service throughout each call while assisting in identifying and executing solutions for members.
• Demonstrate proficiency in credit reporting knowledge.
• Demonstrate proficiency in bankruptcy and repossession knowledge and mitigating its effects in our servicing member accounts without additional risk to Credit Union.
• Follow up on abandon vehicle notices to insure lien position.
• Process title checks to validate lien position.
• Follow up on GAP warranty coverage to mitigate any potential loss.
• Reconcile ECM daily transaction report, correct any data entry errors, and process payments.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED