Sr RDE Engineer
About The Position
At Motorola Solutions, safety and security drive everything we build. Our team designs and connects critical technologies across our safety ecosystem in our continuous commitment to "Solving for safer." The Coverage Tools team bridges field operations with software engineering, ensuring that our radio frequency tools, diagnostic applications, and LMR platforms deliver seamless situational clarity to emergency responders and mission-critical teams nationwide. We are seeking a Senior Coverage Tools Support Specialist to serve as a vital development liaison with our Coverage Test Center (CTC). In this role, you will diagnose software anomalies occurring during field coverage testing, oversee support channels, and guide new software releases through validation testing and documentation updates. Candidates can reside remotely anywhere in the United States, with a working preference for Central Standard Time (CST) to align with field operations and development schedules. We empower every Motorolan to pursue their potential in a people-first culture—candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.
Requirements
- ASTRO 25 & LMR Platforms to diagnose software issues across Hydra, Voyager, and Magellan systems
- JavaScript & Google Apps Script to develop, analyze, and maintain system rules using functions, variables, loops, and conditional statements
- Field Diagnostics & Software Support to analyze complex field issues and coordinate resolution workflows between field teams and software engineering
- Bachelor's Degree in a related area of study
- 5+ years of experience in coverage design and testing
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice To Haves
- Advanced JavaScript proficiency
- familiarity with CI/CD automated testing tools
- Agile/Jira ticket workflows
- UI/QA testing experience
Responsibilities
- Observe, analyze, and characterize software issues occurring during field coverage tests, delegating resolutions to development teams to help ensure optimal platform performance
- Manage support channels to assist users, drive final release validation testing, update technical documentation, and coordinate field tests in an Agile environment
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
