Sr. Quality Specialist

EVERSANA•Memphis, TN

6d•$69,525 - $96,820•Onsite

About The Position

The Senior Quality Specialist supports and enhances EVERSANA’s quality systems while serving as the primary point of contact for client quality matters. This role ensures timely resolution of quality issues by leading investigations, driving root cause analysis and CAPA activities, and coordinating cross-functional responses to audits, complaints, and client inquiries. The position also represents client needs internally, ensuring strong communication, compliance, and risk-based decision-making to maintain high quality and client confidence.

Requirements

Bachelor’s degree
Strong problem-solving, risk assessment, and impact analysis abilities.
Flexible and able to multitask and prioritize competing demands/workload.
Excellent oral and written communication skills.
Strong technical skills in MS Office (Outlook, Word, Excel, PowerPoint).

Nice To Haves

Bachelor’s degree with a life sciences discipline.
1-3 years in the pharmaceutical/biotech/medical device industry or quality assurance in a GxP environment.

Responsibilities

Providing support and assisting in the development and management of quality systems at EVERSANA
Serve as the primary quality point of contact for assigned clients, ensuring professional, consistent, and effective communication.
Represent client quality needs internally and ensure appropriate prioritization and follow-through.
Coordinate and lead the resolution of client-raised quality issues, complaints, and concerns.
Facilitate investigations, root cause analysis, and corrective/preventive actions (CAPA) in collaboration with cross-functional teams.
Ensure timely, accurate, and complaint responses to client inquiries and issue reports.
Track comments made to clients and ensured actions are completed and documented.
Serve as the quality contact for client audits, assessments, and site visits.
Prepare quality system documentation and data requested by clients.
Coordinate internal responses and corrective actions to client audit observations.
Influence outcomes through expertise, data, and risk‑based decision‑making.
Escalate quality risks to leadership when appropriate while maintaining client confidence.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
All other duties as assigned