Sr Quality Coordinator
About The Position
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Requirements
- Advanced judgment and regulatory interpretation
- Subject matter expertise
- Guidance on complex investigations
- Ability to strengthen consistency, quality, and escalation prevention
Responsibilities
- Research and lead investigation of complex and high risk complaints filed with regulatory agencies, customer advocacy groups, legal aid organizations, other government entities and company officers, with direct impact to regulatory, reputational and financial risk.
- Serve as a primary representative of MidAmerican Energy in the formal review, analysis, and resolution of external complaints, regulatory matters, and officer-level escalations, including development of defensible written responses that become part of the official regulatory record.
- Manages supervisor and leadership level escalations requiring advanced judgment and regulatory interpretation.
- Partner with legal services in support and defense of formal regulatory complaints and inquiries, including analysis of facts, identification of regulatory and business precedent and documentation for compliance with regulatory rules and company tariffs.
- Facilitate resolution of claims, regulatory and escalated matters with internal business partners, regulatory agencies and external entities independent professional judgment and risk-based decision-making to prevent escalation to litigation or formal proceedings.
- Complete root cause analysis and provide recommendations for process and procedure changes to reduce future regulatory exposure, improve compliance outcomes and enhance operational effectiveness.
- Provide advisory review and guidance for departmental written communications to ensure accuracy, regulatory sufficiency and defensibility.
- Act in a functional lead capacity to quality coordinators providing subject matter expertise, guidance on complex investigations, and support to strengthen consistency, quality, and escalation prevention.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
