Sr Quality & Administration Manager

BECU•Remote, WA, WA

1d•$82,900 - $154,000•Hybrid

About The Position

This role is for a Senior Quality & Administration Manager at BECU, a financial institution focused on a "people helping people" philosophy. The position involves strengthening quality assurance, compliance, and operational excellence across the enterprise. The manager will partner with leaders in various business units to identify risks, improve performance standards, and enhance member experience and business outcomes. The role requires expertise in quality reviews, governance, compliance, and process optimization to ensure operational integrity and support strategic goals. The position involves executive-level reporting and influencing change across the organization to shape the future of quality and risk management. This is an opportunity to make a visible impact and lead initiatives that improve efficiency, consistency, and compliance.

Requirements

Bachelor’s degree in business, or equivalent work or educational experience.
5 years of experience in quality assurance, compliance, or process improvement roles.

Nice To Haves

Leadership skills with experience in managing cross-functional teams and driving organizational change.
Advanced knowledge of regulatory compliance standards and quality management systems.
Professional designation in relevant field preferred.
Extensive experience in quality and control design methodology, compliance management, and process improvement (5+ years).
Expertise in data analysis, reporting, and project management tools.
Strong data gathering, coding, and Excel skills.
Sound knowledge of Microsoft Copilot applications.
Experience leading quality assurance reviews, second line defense programs, and risk management initiatives.
Ability to influence and build partnerships across multiple business units and stakeholder groups.
Executive-level communication, presentation, and reporting capabilities.
Experience leading enterprise-wide operational excellence and continuous improvement initiatives.
Lean, Six Sigma, or similar continuous improvement certification preferred.
Experience leveraging AI tools, data mining, and advanced analytics to drive business insights.
Change management experience within complex or highly regulated environments.

Responsibilities

Develop and execute enterprise strategies for quality assurance, compliance, and operational excellence.
Monitor enterprise adherence to operational standards, regulatory requirements, internal policies, and industry expectations.
Organize, coordinate, and oversee risk-based QA reviews and audit activities.
Identify operational, compliance, and process-related risks and develop corrective action plans.
Drive continuous improvement initiatives to streamline workflows, improve efficiency, and reduce risk.
Develop and implement standardized quality frameworks, governance processes, and operational best practices.
Influence cross-functional teams through process enhancements and organizational change initiatives.
Gather, evaluate, and interpret quality, compliance, and operational performance data.
Create and present meaningful reports, dashboards, and executive summaries.
Utilize reporting tools, data analysis capabilities, and emerging technologies, including AI solutions.
Collaborate with leaders across operations, compliance, credit risk, fraud risk, and other business areas.
Build strong relationships, drive accountability, and foster collaboration.
Manage key programs and initiatives while promoting a culture of continuous improvement.
Perform other duties as assigned.