Sr. QA Analyst

Vertafore•Denver, CO

2d•Onsite

About The Position

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India. Employees in this role design and implement test plans to ensure that software functions as expected to meet or exceed customer’s standards. As a Vertafore Sr. QA Analyst, you will be instrumental in Vertafore’s ongoing success within the insurance industry. Our QA Analysts work with our development teams, focusing on the providing the best products for our valued customers. This is a fast paced, ever changing environment. We continually challenge ourselves to exceed objectives, remove barriers, meet crucial deadlines, and maintain multiple projects, all while pioneering ways for efficiency with a team player attitude. If you have a passion for product quality, love technology, and enjoy thinking outside the box, you’re who we are looking for.

Requirements

Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions
Ability to manage a broad range of deliverables in an ever-changing environment
Ability to communicate and work effectively with cross-functional teams
Ability to comprehend documentation clearly and effectively
Excellent verbal and written communication skills
Working knowledge of OOP coding concepts
Strong time management and organizational skills
Detail oriented; demonstrated ability to handle multiple strategic projects and priorities with efficiency and accuracy
An inherent drive to solve problems, collaborate with others and mentor team members
Strong presentation, verbal and written skills as proven with well-written technical, project, client and related communications and presentations

Nice To Haves

Knowledge of Insurance Industry
Knowledge of IntelliJ and/ or Visual Studio IDE
Experience with CA Agile (Rally), SAFe, qTest

Responsibilities

Identifies functional and product strategic risk through analysis and how it applies to test planning and test case creation
Assesses risk for business/customer and technology risk
Identifies and communicates risks not mitigated by testing to engineering leadership and updates local processes
Reviews risk and test case prioritization of team, and makes clear and thoughtful tradeoffs of prioritization in test planning activities
Leads test planning and coordinates with Software Engineers, Software Engineers in Test, and managers to determine user acceptance criteria, prioritize tests, clarify ownership to avoid redundancies, and determine plan for feature or product release
Provides feedback to Software Engineers on features or changes and usability metrics to enhance the user experience
Creates and maintains test scenarios, test plans, test cases, and requirement matrices for features or aspects of the product and/or multiple products and ensures coverage of all aspects of the product for a quality user experience
Writes and checks own test cases for quality and participates in test case reviews
Creates test systems, conducts systems set-up, and maintains test environments (varies by product)
Completes manual and automated front-end user testing and back-end code-based testing of more complex features or aspects of products and product integration; identifies opportunities for and performs test case refactoring
Participates in code reviews and collaborates with Software Engineers and Software Engineers in Test to identify issues and potential enhancements to code based on front-end and back-end test results to ensure a quality user experience
Identifies patterns of bugs or defects using the backlog, troubleshoots more complex issues, and verifies bug fixes that span multiple product features and/or multiple products; coordinates with Product Management to highlight risks or issues and suggest enhancements to product features and/or products to ensure quality user experience
Opens bugs based on issues found during testing and troubleshooting
Organizes and participates in triage sessions, prioritizes problems to help resolve bugs or defects in new code or during production; investigates customer requests as needed; serves as a technical reference for complex problems/issues
Monitors overall testing process and uses results to create test summaries or reports and provide results to team and stakeholders; provides recommendations for sign-off and release
Provides feedback on, uses, and updates documentation on user stories and work items
Reviews support materials and documentation as provided by others and collaborates with support or documentation teams on customer documentation
Other duties as assigned