Sr Project Manager

Citizens•Johnston, RI

12h•$123,000 - $159,000•Hybrid

About The Position

As part of our Reimagine the Bank (RTB) transformation, the organization has publicly committed to delivering over $400M in savings and growth by 2028 across 40+ enterprise initiatives. This role directly supports the execution of those commitments within the Mortgage business, ensuring initiatives translate from strategy into measurable business impact. We are seeking a Senior Project Manager to support RTB transformation initiatives within Citizens Home Mortgage. This role is responsible for translating strategic priorities into high-quality delivery plans and measurable business outcomes. This position goes beyond traditional project management—it requires strong execution discipline, financial rigor, and the ability to connect delivery efforts directly to business value. The ideal candidate thrives in complex environments and excels at leading through influence across cross-functional teams, ensuring Home Mortgage initiatives deliver against the broader enterprise RTB commitments.

Requirements

Strong stakeholder management across executives, operations, technology, vendors, and frontline teams
Ability to influence without authority and drive accountability across matrixed organizations
Proven ability to navigate conflict and competing priorities with credibility and composure
Skilled in facilitating decisions in ambiguous or evolving environments
Experience coaching and mentoring others
Maintain clear, concise communication under pressure
Experience establishing and managing program governance (e.g., steering committees, escalation paths, reporting cadences)
Partner with risk management to identify and mitigate risks, including systemic risk
Strong dependency management across multiple teams and workstreams
Experience managing complex, multi-phase delivery efforts
Resource planning experience, aligning capacity with delivery demand
Experience partnering with vendors and offshore teams to clarify business requirements, inform project planning, and align on delivery approach, including awareness of performance expectations and service levels
Working knowledge of hybrid delivery project management delivery approaches, combining predictive (waterfall) and Agile methods to support effective execution based on the needs of the initiative
Ability to translate complex information into clear, actionable narratives
Strong executive communication, including concise status reporting and escalation
Experience leading workshops and cross-functional alignment sessions
Ability to convert ambiguous business goals into structured, executable plans
Experience supporting large-scale transformation initiatives
Exposure to process optimization and operating model changes
Ability to bridge business and technology teams effectively
Strong data literacy and comfort working with performance metrics
Familiarity with AI, automation, and digital capabilities
Experience mapping customer journeys or operational workflows

Responsibilities

Convert strategic objectives into clear, actionable plans with defined milestones, deliverables, and success metrics
Establish alignment on scope, roles, and accountability across stakeholders
Support a portfolio of RTB transformation initiatives, flexing across multiple roles based on the needs of up to seven concurrent initiatives over 2-3 years—ranging from leading end-to-end execution of smaller initiatives to supporting initiative owners on larger, more complex efforts
Lead end-to-end execution initiative project planning, ensuring delivery on time, within scope, and to defined quality expectations
For all initiatives, maintain support for delivery outcomes, ensuring alignment to timelines, scope, and quality standards
Maintain rigorous control over plans, risks to delivery, issues, and dependencies
Drive timely resolution of issues and escalate appropriately
Support delivery of initiative owner workstreams with a strong understanding of interactions across cost, staffing, timelines, and business outcomes
Identify and mitigate risks across teams to ensure smooth, coordinated delivery
Align stakeholders to reduce friction and avoid rework
Support delivery of initiatives that produce measurable financial and operational outcomes, not just completed milestones
Define and track success metrics tied to business impact
Partner with Finance, business & transformation leaders to monitor performance vs. plan
Maintain visibility into costs, benefits, and expected outcomes
Ensure transparency into financial performance and key tradeoffs
Translate delivery progress into clear, concise, executive-ready updates
Communicate risks and tradeoffs in terms of business and financial impact
Support governance forums with actionable insights and decision points
Partner with business leaders to reinforce new processes and ways of working
Identify and mitigate adoption risks to ensure sustained outcomes
Engage stakeholders across Operations, Technology, Finance, and Business teams
Maintain alignment on objectives, timelines, and accountability
Build trust and drive accountability across matrixed teams
Create and support project documentation, reporting, and compliance with governance standards
Apply consistent project management practices across initiatives