Sr. Project Manager

Fortive • Franklin, TN

10d • Onsite

About The Position

The Sr. Project Manager is responsible for leading the successful deployment of our CensiTrac solutions and expert services for health system customers. This role serves as the single point of accountability from project initiation through go-live, ensuring implementations are delivered on time, within scope, and with high customer satisfaction. The Sr. Project Manager (Sr. PM) holds a crucial position within the Customer Establishment (Implementation) department. The Sr. PM's primary responsibility is to interact directly with clients and facilities, preparing them for the on-site deployment of CensiTrac, additional modules or other services offerings. This role involves leading and collaborating with the Censis team, while guiding each facility through the project delivery cycle. The Sr. PM is accountable for ensuring project tasks are completed in a timely manner, deliver high customer satisfaction while remaining on budget. This encompasses reporting on the progress and on time completion of implementations, while maintaining a high standard of quality. Effective communication with all other departments is a fundamental aspect of this role, requiring robust interpersonal and communication skills. The Sr. PM must demonstrate the ability to work cohesively within a team setting, as well as independently, to deliver solutions punctually. Additionally, the Sr. PM manages complex projects, drives higher revenue, CSAT and efficient delivery of projects while maintaining high quality process adherence and supports process improvements. The ideal candidate brings strong project management discipline, experience in healthcare or enterprise SaaS implementations, and the ability to confidently engage with clinical, operational, IT, and executive stakeholders.

Requirements

• 5-8 years of experience implementing software / project managing software implementations
• Experience with healthcare implementations
• Certified in Project Management
• Exceptional presentation, communication, and training skills
• Well organized and detail oriented
• Strong problem-solving skills
• Excellent time management skills
• Familiarity and ease with computer systems and common software products

Nice To Haves

• Proficient in the use of Project Management softwares, AI productivity tools
• Experience with Salesforce and/or other project management software
• MBA / master’s in information systems

Responsibilities

• Lead end-to-end services projects (implementation services, expert services, marking services) for Censis customers, from contract handoff through go-live and transition to support. Acts as the primary liaison for allocated projects
• Develop and manage detailed project plans, timelines, milestones, dependencies, and risk registers.
• Oversees, directs, and coordinates tasks assigned to the project team
• Coordinate cross-functional teams in successful project delivery with high CSAT scores
• Strong team and individual KPI delivery: CSAT, Revenue, velocity etc., Supports team and manager in problem solving misses with active root causing and counter measuring.
• Own scope management and formally manage change requests, including impact assessment on timeline, resourcing, and cost. Examines business requirements and identifies any discrepancies between client needs and the CensiTrac product
• Excels in identifying implementation risks early (technical, workflow, data, resourcing) and executing mitigation strategies.
• Ensure adherence to contractual commitments, SOWs, and implementation standards.
• Leads / supports continuous improvement initiatives to optimize implementation processes, eliminate inefficiencies, and rework
• Consistently adheres to standard work, process documents and best practices
• Accountable for revenue and schedule forecasting and providing updates on the status of ongoing and completed projects. Data driven and measures key metrics around revenue delivery, project velocity and CSAT to ensure successful project outcomes.
• Drive consistent documentation, including project plans, decision logs, and implementation artefacts.
• Leads cross CE retrospectives, capture lessons learned and customer feedback to improve future implementations.
• Facilitate and lead all relevant meetings with customers and internal stake holders (project kick-off meetings, alignment meeting, planning meeting, status reviews, go-live readiness reviews etc.)
• Communicate clearly and professionally with clinical leaders, SPD/OR teams, IT staff, and hospital executives.
• Set and manage customer expectations, including scope, responsibilities, and timelines.
• Engages with internal and external customers to promptly identify underlying business needs and requirements
• Coordinate a smooth transition to Customer Success and Support teams post go-live.
• Support with team onboarding, coaching and mentoring new project managers / customer establishment team members
• Act as a collaborative leader who aligns internal teams around shared goals, clear roles, and delivery timelines.
• Foster strong working relationships built on trust, accountability, and transparency, ensuring teams are set up for success throughout the implementation lifecycle.
• Proactively identify and resolve cross-team dependencies, resource constraints, and communication gaps.
• Contribute to a positive, team-oriented culture by sharing knowledge, best practices, and lessons learned across the Professional Services organization.

Benefits

• Fortive’s essential technology makes the world stronger, safer, and smarter.
• We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
• We are a global industrial technology innovator with a startup spirit.
• Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.
• We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
• We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.
• We use the proven Fortive Business System (FBS) to accelerate our positive impact.
• At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
• At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
• At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
• Fortive: For you, for us, for growth.
• Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.
• From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance.
• By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment.
• With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds.
• We Are an Equal Opportunity Employer
• Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.
• We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
• Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.
• Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Senior