Sr. Project Management Specialist

Honeywell • Houston, TX

9h

About The Position

Honeywell Building Solutions (HBS) is a significant business unit within Honeywell's Global Building Technologies Business, focused on installing and maintaining systems that enhance building safety, security, comfort, and cost-efficiency, while also being a global leader in energy efficiency solutions. The role of Sr. Project Management Specialist is crucial in supporting HBS Service 2.0 transformation, which aims to improve productivity, field execution, operational excellence, and customer experience through strategic and tactical business improvements. This includes establishing a global operating model, evolving processes, systems, and tools to meet HBS Service growth and productivity goals. The position will provide central governance for Service Systems technologies to enable standard work and field productivity. The specialist will support the Global Service Systems Leader in developing, testing, training, and deploying the SMS capability, and will act as a Subject Matter Expert (SME) and partner to Service Operations and SMS Deployment Leaders to ensure effective pole deployments. Additionally, the role involves leading support for various service systems (SMS, CPQ, Bots, Titan, EAM, AMS, etc.), standardizing their design, usage, and improvement, and establishing a Service Excellence governance framework for global commonality. The operations transformation is ongoing, moving towards a balance of traditional and digital services, requiring service employees to adapt to new customer challenges and digital threats. The successful candidate will also collaborate with the HBS customer service organization to enhance customer interactions.

Requirements

• Experience in supporting and developing service systems.
• Ability to establish governance frameworks.
• Experience in partnering with customer service organizations.
• Understanding of operational transformation and digital services.

Responsibilities

• Support the Global Service Systems Leader in developing, testing, training, and deploying the SMS capability.
• Act as a SME and partner to Service Operations and SMS Deployment Leaders to ensure effective pole deployments.
• Lead support for various service systems (e.g., SMS, CPQ, Bots, Titan, EAM, AMS) in terms of standardization of design, usage, and improvement.
• Establish a new Service Excellence governance framework for global commonality across service systems.
• Partner with the HBS customer service organization to enable more seamless and effective customer interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed