Sr Project Lead, Card Operations

BCU•Vernon Hills, IL

About The Position

This role is responsible for leading the implementation of high-impact strategic projects, as approved by leadership, aimed at optimizing card performance, member experience and departmental efficiencies. This role bridges the gap between business needs and technical execution, overseeing all aspects of the project implementation and contributing to financial ROI analysis.

Requirements

Minimum 3 years of experience in operations, project management and related regulatory and compliance requirements.
Ability to prioritize multiple projects and manage time efficiently to meet established deadlines, while demonstrating an appreciation for accuracy and service.
Experience in business or systems analytics.
Possess strong communication, problem solving and process management skills.
Ability to view the product/project from a member experience.
Ability to work effectively and communicate with management, members, internal/external contacts, and vendors.
Self-motivated with the ability to work well both in groups and independently.
Ability to escalate appropriately and utilize resources effectively.

Nice To Haves

Undergraduate degree preferred.
Intermediate experience in Excel preferred.
Knowledge of PSCU systems desirable.

Responsibilities

Lead card optimization and departmental projects, as approved by leadership, from initiation to completion, collaborating with the business to define scope, goals, resources, and success metrics with cross-functional stakeholders.
Implement operational efficiency through business process improvements, system upgrades, conversions and workflow enhancements while adhering to change control procedures.
Manage relationships with IT, external vendors, and consultants, overseeing project delivery and alignment with business objectives.
Proactively identify, troubleshoot, and resolve complex project risks and technical issues through collaboration with business decision makers.
Develop and maintain project work plans, requirements, and technical documentation to ensure accuracy and accessibility throughout the project lifecycle.
Provide oversight for project deliverables by validating outcomes against requirements and managing final acceptance testing.
Facilitate meetings and provide regular updates on project status, budget, and risks to management and business partners, as applicable.
Research and resolve user inquiries, within the scope of projects and defined post go- live support periods, regarding operating systems and tools, providing functional support to ensure operating effectiveness.
Assist leadership with conducting ROI assessments and evaluating project benefits to support data-driven financial decision-making, as applicable.
Perform other duties as assigned to support service excellence in a fast-paced environment.