Sr. Program Officer, MAP USA

MAP International•Br, GA

15d•Remote

About The Position

The Program Coordinator, MAP USA supports the planning, coordination, and execution of MAP USA’s domestic health initiatives, with core responsibilities spanning partner account management, consultative sales, relationship cultivation, grant coordination, and proposal development, and reporting. This role manages and stewards a portfolio of grant-funded clinics and community health partners while also identifying, onboarding, and supporting new partners through MAP USA’s service-fee model. In partnership with the Director, MAP USA, this position also supports proposal development, budget coordination, partner vetting, documentation, and cross-functional collaboration to expand access to essential medicines and health supplies across the United States. A strong candidate will bring exceptional account management discipline, consultative communication skills, sound judgment, attention to detail, comfort with grant and proposal processes, and the ability to build trusted relationships that advance MAP’s mission and deliver measurable partner impact.

Requirements

Bachelor’s degree required
2-5 years of directly related professional experience in program management, high-touch customer service, solutions-based sales, and/or account management.
Proven ability to hit financial goals, build deep customer loyalty, and operationalize innovative programs from scratch.
Experience in building and maintaining effective partner relationships by providing responsive service, documenting needs and follow-up actions and supporting partner satisfaction and engagement.
Ability to work independently with appropriate judgment, minimal supervision, manage competing priorities, and follow through on assigned responsibilities.
Capacity to meet deadlines in a fast-paced environment.
Exceptional communication skills as evidenced by clear and professional, verbal and written communication, including the ability to present, negotiate, facilitate partner discussions, and represent MAP’s mission to diverse audiences.
Demonstrated ability to identify partner growth and retention opportunities and
Experience and success in meeting annual revenue goals and key performance objectives through consistent outreach, follow-up, and account stewardship.
Ability to maintain meticulous attention to detail
Demonstrates strong time management skills by organizing work effectively to balance individual responsibilities with ongoing partner account management.
Proficient in technology platforms such as inventory management systems, CRM systems, online partner platforms, and advanced skills in Microsoft Office Suite.
Deep personal alignment with MAP’s values and commitment to representing the organization with integrity.
Displays a growth mindset.
Employee must be able to read, write, and speak English fluently.

Responsibilities

Utilize a consultative sales approach to identify and develop new service fee partnership opportunities, transition existing partners to a service-fee model and communicate MAP USA’s value proposition.
Manage partner relationships throughout the lifecycle, including onboarding, engagement, renewal, retention, and growth, ensuring a high-quality partner experience and long-term success.
Drive revenue growth through strategic partner retention and expansion, proactive prospecting and pipeline development of new partners, and adoption of MAP USA service fee offerings.
Consistently achieve revenue targets by securing new business, increasing partner retention and utilization and identifying opportunities for sustainable organizational growth.
Manage an assigned portfolio of MAP USA clinic partners as the primary point of contact, maintaining routine touchpoints and responding to day-to-day questions about program participation, account updates, and issue resolution.
Build and maintain strong clinic relationships by providing timely support for ordering requests, shipping issues, reporting metrics, inventory management questions, and other partner needs.
Conduct structured quarterly check-ins to assess partner satisfaction, review utilization, identify barriers or risks, and document follow up actions to keep accounts in good standing.
Gather qualitative impact data, including patient and staff stories, testimonials, and success examples, to demonstrate program outcomes, highlight partner value, and support organizational reporting and storytelling efforts.
Develop and document processes for engaging, implementing, and maintaining clinic partnerships while keeping organized records of contacts, agreements, compliance items, issue history, and follow up plans to support reporting, audits, and smooth transitions.
Monitor and evaluate partner compliance with MAP USA program requirements, licensing agreements, and product usage policies.
Conduct regular reviews and assessments to ensure appropriate utilization of products and services, identify compliance risks or gaps, provide corrective guidance and support, and maintain accurate records to uphold program integrity and partner accountability.
Support grant-funded MAP USA activities, including partner eligibility review, documentation, tracking available funds, compliance follow-up, and timely communication with internal stakeholders.
Assist with proposal preparation by gathering partner information, drafting program descriptions, compiling impact data, and providing reporting materials.
Coordinate program workflows, timelines, partner documentation, and value focused partner reports that support program evaluation and demonstrate MAP USA’s impact.
Work closely with Operations, Finance, Philanthropy and Marketing, and IT teams to resolve partner needs, align program data, and support successful program delivery.
Identify opportunities to improve partner workflows, account documentation, onboarding tools, communication templates, and internal processes that strengthen program efficiency and partner experience.