Sr. Program Mgr., AMZL Field Support

Amazon • Nashville, TN

2d

About The Position

Amazon is looking for a Senior Program Manager to support electric vehicle
service operations and delivery service partner experience as our Last Mile
electric fleet scales across North America. This role will own vehicle
operational readiness, service expansion strategy, and partner experience
programs that ensure our growing electric delivery vehicle fleet maintains
industry-leading availability and performance.

You'll manage the complete lifecycle of electric vehicle service operations,
from station launch readiness to ongoing maintenance optimization, driving
toward peak vehicle operational readiness during high-volume delivery events.
This role requires working backward from delivery service partner needs to solve
complex cross-functional challenges including service coverage expansion,
automated repair scheduling, launch criteria optimization, and data integration
strategies that improve partner experience and operational efficiency.

The ideal candidate will demonstrate strong program management capabilities to
coordinate across multiple organizations, relationship-building skills to
navigate diverse stakeholder groups including OEMs, third-party service
providers, operations teams, and delivery partners, and the ability to drive
crisp decisions in ambiguous environments. You'll own strategic initiatives that
directly impact fleet availability, delivery performance, and partner
satisfaction as we deploy thousands of electric vehicles annually.

Your day will be a dynamic blend of strategic planning and hands-on execution.
You'll analyze vehicle availability trends to identify emerging issues,
coordinate with OEM partners to resolve service bottlenecks, and facilitate
cross-functional discussions to align on launch readiness criteria. You'll work
with operations leaders to understand partner pain points, and build executive
narratives that secure resources for critical initiatives. Expect to manage
multiple concurrent workstreams while maintaining focus on delivering measurable
improvements in vehicle operational readiness and partner satisfaction.

The EV In-Life Services team is dedicated to sustaining electric vehicle
operations, maximizing fleet availability, and delivering exceptional
experiences for our partners. We are a collaborative, forward-thinking group
dedicated to solving complex challenges that directly impact delivery
performance and operational excellence. Our team manages the complete service
ecosystem for electric delivery vehicles across NA, working with leading OEMs
and service providers to push the boundaries of fleet management. By joining us,
you'll work alongside innovative professionals who are passionate about creating
scalable, efficient solutions that enable our electric fleet transformation
while supporting our delivery partners' success.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level