Senior Program Manager

UnigenNewark, CA
Onsite

About The Position

Senior Program Manager provides enterprise-level support for Unigen products and services to designated customers, ensuring quality service, operational performance and effective coordination and communication with the customer.

Requirements

  • Preferred Bachelor's degree in relevant field or equivalent combination of education and experience.
  • Minimum 7 years’ experience as a Program Manager in a contract manufacturing environment.
  • Strong analytical, financial and budgeting skills,
  • Proficient in MS Office Suite: Word, Project, and PowerPoint.
  • Advanced proficiency of Microsoft Excel is required.
  • Solid understanding of Backlog and MRP/ERP systems.
  • Working knowledge of Product Lifecyle Management (PLM) systems, preferably Agile.

Responsibilities

  • Voice of the Customer (VoC) Main point of contact & communication for business relationships and escalation Delivering Reports per the contractual agreement Facilitate meeting with customers and CFT or Unigen Leadership
  • Responsible for managing all aspects of account program management, which operates in a (CFT) matrix management capacity with the following functional areas: production, planning, materials management, quality, engineering, and new business development.
  • Responsible for monitoring and analyzing cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities.
  • Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions.
  • Responsible for submitting claims recovery to customers such as: Purchase Price Variance (PPV) Tariff Freight Overtime (OT) Engineering Changes Impacts Rework Others
  • Responsible for ensuring customer projects meet the customer’s expectations and are delivered on time. Provide timely responses to customer requests, offering clear answers and commitments.
  • Ensure accurate interpretation and execution of contractual requirements to the CFT.
  • Conduct effective kick-offs and Manufacturing Readiness Reviews to ensure seamless project execution.
  • Maintain and nurture the customer relationship with an advocacy attitude and dedication to excellence.
  • Facilitate and support Quarterly Business Reviews, driving closure on subsequent actions.
  • Coordinate customer site visits as required.
  • Mentors and supports new Program Managers.

Benefits

  • We offer competitive compensation and a comprehensive benefits package, including 401(k) matching.
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