Sr. Program Manager, Construction

Quest Diagnostics•Houston, TX

5d•Hybrid

About The Position

Quest Diagnostics is hiring a Sr. Program Manager to lead construction and real estate-related projects that shape spaces used for diagnostic services. The role oversees projects such as laboratory buildouts and relocations and facility upgrades, with the goal of improving operational efficiency, employee experience, and patient care. The position is hybrid and based in Houston, supporting construction projects locally and across the United States. Travel varies by project location and organizational needs, estimated at 25–50%.

Requirements

At least 7 years of demonstrated experience leading large or complex construction or real estate-related projects with multiple workstreams from initiation to completion.
Bachelor’s degree.
Project management credential, such as a certification administered by the Project Management Institute (PMI).
Demonstrated experience facilitating collaborative discussions or workshops.
Ability to develop strong cross-functional relationships and influence business leaders.
Demonstrated experience leading organizational change.
Experience with business process management.
Basic knowledge of Voice of Customer (VOC) tools.
General knowledge of strategic planning and breakthrough planning methodologies.
Strong data analysis, problem-solving, and critical-thinking skills.
Effective written and verbal communication across presentations, executive meetings, conference calls, emails, and memos.
Proficiency in Microsoft Word, Excel, PowerPoint, and Microsoft Project.
Strong interpersonal and collaborative skills, sound judgment under pressure, and exceptional planning, prioritization, and organizational abilities.
Negotiation and conflict-resolution skills.
Results-oriented, creative, persistent, and composed approach.
Ability to learn new concepts rapidly, navigate ambiguity, and work independently with minimal supervision.

Nice To Haves

Experience supporting projects for a regulated industry.

Responsibilities

Lead project teams through project initiation, planning, execution, monitoring, and closeout.
Guide projects through issues, roadblocks, complex problems, constraints, and competing priorities.
Act as a change agent to align cross-functional teams and drive projects toward success.
Own project timelines, budgets, resource allocations, deliverables, and results.
Balance strategic objectives with tactical details and address operational issues hands-on.
Ensure project management tools, including project charters, Gantt charts, status updates, and risk registers, are completed and used effectively.
Apply project management tools and techniques across large, interrelated projects.
Establish and lead programs consisting of multiple projects, including executive roll-up reporting, communication structures, operating rhythms, and integrated milestone and deliverable tracking.
Communicate actively with project sponsors, business leaders, and key stakeholders.
Establish communication cadences and reporting mechanisms and manage sponsor and stakeholder expectations.
Deliver expected project outcomes and key performance indicators.
Analyze the root causes of project shortfalls and implement corrective action plans as needed.
Document business processes to support standard work and operational clarity.
Coach employees in project management tools, concepts, and practices to build self-sufficiency and scalable capabilities.
Lead training sessions and workshops and participate in organizational Communities of Practice.
Complete required continuing education and professional development.