Sr Program Manager, XB DEX

Amazon • Seattle, WA

23d

About The Position

Stay local, shop global! Amazon Cross Border allows customers to easily discover
a wide selection of international products available from Amazon’s websites
around the world, offering simplified customs, faster delivery, local language
and payment support, and a world-class customer service. Cross Border has
presence in multiple countries and will continue to stay at the forefront of
Amazon’s global expansion strategy. We are looking for an entrepreneurial,
analytical, and creative program leader to drive our initiatives around
improving delivery experience across stores.

In this role, you will use a combination of thought leadership, analytical
skills, cross-functional partnership, business judgment, and strategic thinking
to innovate on behalf of our cross-border customers. You will thrive working
with latest technology and be able to build a strong understanding of
cross-border shoppers and their needs to scale the program globally. You will
have the opportunity to lead work-streams across , cross-border delivery
experience, Finance, Legal, Operations, SCOT, Global Logistics, to name a few.
You should be comfortable with a degree of ambiguity that’s higher than most
projects and relish the idea of solving cross-border/ cross-regional problems.
You will tackle novel, challenging situations every day and given the size of
this initiative, you’ll have the opportunity to work with multiple supply chain,
logistics product and technical teams at Amazon in different international
locations.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Identify and fix supply chain challenges across all aspects of Amazon's cross-border business — spanning demand forecasting, inventory placement, buying, fulfillment, and delivery speed — to drive measurable improvements for international customers
• Own and drive the program roadmap to improve cross-border placement efficiency across key marketplaces and strategic XB nodes, partnering with SCOT, supply chain, and fulfillment teams to scale solutions globally
• Lead cross-functional initiatives to optimize inventory positioning and reduce end-to-end delivery times for international customers, working across Operations, Logistics, Finance, Legal, and Marketplace teams
• Partner with an AI-focused team to build intelligent, data-driven solutions that automate and accelerate cross-border supply chain decisions — from forecasting to fulfillment
• Define and track key performance metrics (e.g., in-stock, delivery speed, placement accuracy) and develop mechanisms to identify gaps, root causes, and corrective actions at scale
• Navigate ambiguity in a fast-moving, cross-regional environment — driving clarity, alignment, and execution across multiple concurrent work-streams

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level