Sr. Program Manager, Strategic Operations

SCAN Health Insurance•Long Beach, CA

1d•Remote

About The Position

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter. The Job A Sr. Program Manager, Strategic Operations in Health Care Services is responsible for overseeing and managing multiple projects within the clinical operations team that will improve clinical outcomes, member experience. They lead cross-functional projects, develop project plans, monitor progress, allocate resources, and ensure that projects are completed on time and within budget. Senior Program Managers also communicate with stakeholders, identify risks, and implement strategies to mitigate challenges. They play a key role in driving organizational success and achieving strategic objectives. You Will Executes programs and manage portfolios of programs that meet the needs of the organization or its employees or customers. Develops, oversees & implements strategic complex clinical programs & initiatives. Create & foster collaborative partnerships with internal & external stakeholders. Build & manage project status reports for key accomplishments, risks, issues, action items, upcoming activities, deliverable examples, etc. Lead project status update meetings with strategic operating committees. Executes the projects within the portfolio by leading the work of the project resources (internal and/or external) in a matrixed environment. Ensures project team is actively participating, collaborating and coordinating amongst team members as well as with other projects and/or business operations. Monitors and controls all aspects of the projects by measuring progress and correcting course when project goes beyond scope or is not meeting goals and objectives. Ensures projects remain on timeline by managing schedules and resources and removing barriers. Works with project team, sponsors and/or Directors, VPs, and other executive leaders to negotiate changes such as scope, timeline, deliverables and integration points. Provides recommendations to leadership, organizational and/or cross-functional discussions. Ensures project is identifying and considering all potential risks and associated impacts throughout the company and raises these considerations if project team has not identified them. Provides consultative services to other projects that have integration points and/or impact to project to ensure collaboration and efficiency between projects. Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics. Creates executive level dashboards, reports, presentations, and can communicate effectively across the organization. Works closely with the Data & Analytics team to develop reporting for KPIs and other performance measurements. Lead activities such as sprint planning alongside business stakeholders. Ensures that activities are in compliance with organizational policies and any relevant external regulations. Provides reports and updates to senior management or other stakeholders. Serves as leader of authority with expert-level knowledge in one or more areas. As needed conducts in-depth strategic research, identifies new solutions and provides advisory and analytical support to enable to the broader SCAN strategy as well as strategic initiatives. Plans, organizes, and guides projects and subordinate employees. May be called on to consult in other areas. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Requirements

Bachelor's Degree or equivalent experience; Healthcare or Business Administration.
5+ years project or program management, with an Intermediate to advanced understanding of project management principals.
5+ years experience within the healthcare industry, preferred.
Demonstrated capability of planning for short- and long-range goals with the ability to pivot & manage in the grey.
Moderate to strong skills in quantitative analysis, qualitative analysis, and problem-solving.
Experience with collecting requirements and analyzing inter/intra-departmental processes.
Familiarity with data, analytics, data science, Lean Six Sigma and Agile methodologies.
Leadership - Skilled to develops others
Business Insight - In-Depth understanding of the business
Optimizes Work Processes - Designs processes that allow managing from a distance
Strategic Mindset - Creates strategies to sustain competitive advantage
Excellent interpersonal and leadership skills and experience in group motivation skills.
Strong verbal and written communication skills required; with experience in formal presentations, ability to appropriately and effectively address diverse audiences and ability to effectively facilitate group interactions.
Adapts to changes in priorities and assignments quickly and efficiently and is flexible with project assignments.
Proven self-starter, excellent organizational characteristics, quality minded; able to work independently and with limited supervision.
Ability to appropriately maintain confidentiality.
Strong analytical and critical thinking skills, required.
Project management skills.

Nice To Haves

Graduate or Advanced Degree or equivalent experience; MPH, MBA, MHA.
Project Management Professional (PMP), or similar certification, preferred.
Program Management experience with DSNP and/or Duals, highly preferred.

Responsibilities

Executes programs and manage portfolios of programs that meet the needs of the organization or its employees or customers.
Develops, oversees & implements strategic complex clinical programs & initiatives.
Create & foster collaborative partnerships with internal & external stakeholders.
Build & manage project status reports for key accomplishments, risks, issues, action items, upcoming activities, deliverable examples, etc.
Lead project status update meetings with strategic operating committees.
Executes the projects within the portfolio by leading the work of the project resources (internal and/or external) in a matrixed environment.
Ensures project team is actively participating, collaborating and coordinating amongst team members as well as with other projects and/or business operations.
Monitors and controls all aspects of the projects by measuring progress and correcting course when project goes beyond scope or is not meeting goals and objectives.
Ensures projects remain on timeline by managing schedules and resources and removing barriers.
Works with project team, sponsors and/or Directors, VPs, and other executive leaders to negotiate changes such as scope, timeline, deliverables and integration points.
Provides recommendations to leadership, organizational and/or cross-functional discussions.
Ensures project is identifying and considering all potential risks and associated impacts throughout the company and raises these considerations if project team has not identified them.
Provides consultative services to other projects that have integration points and/or impact to project to ensure collaboration and efficiency between projects.
Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics.
Creates executive level dashboards, reports, presentations, and can communicate effectively across the organization.
Works closely with the Data & Analytics team to develop reporting for KPIs and other performance measurements.
Lead activities such as sprint planning alongside business stakeholders.
Ensures that activities are in compliance with organizational policies and any relevant external regulations.
Provides reports and updates to senior management or other stakeholders.
Serves as leader of authority with expert-level knowledge in one or more areas.
As needed conducts in-depth strategic research, identifies new solutions and provides advisory and analytical support to enable to the broader SCAN strategy as well as strategic initiatives.
Plans, organizes, and guides projects and subordinate employees.
May be called on to consult in other areas.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

Base salary range: $125,400 to $181,419 per year
Internal title - Program Manager, Sr.
Work Mode - Mostly Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.
A background check is required.
Become part of a mission-driven team that makes a difference in the lives of seniors every day.
SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields.
A competitive compensation and benefits program;
An annual employee bonus program;
Generous paid-time-off (PTO);
Eleven paid holidays per year;
Excellent Retirement Savings program;
A work-life balance;
An opportunity to become part of a team that makes a difference to our members and our community every day!