Sr. Program Manager, Leo Trust, Privacy, and Safety

Amazon • Redmond, WA

22h • $115,600 - $160,000 • Onsite

About The Position

Amazon Leo is Amazon’s low Earth orbit satellite network, aiming to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. The Trust, Privacy, and Safety (TPS) team is responsible for defining, maintaining, and raising the bar for customer trust in Leo across over 100 countries. As a horizontal team, TPS is accountable for trust, privacy, and safety outcomes under the acceptable use policy, collaborating cross-functionally within Amazon Leo and across Amazon with legal, public relations, public policy, engineering, and business partners. This role involves driving trust, privacy, and safety programs across Amazon Leo, working closely with engineering, product, operations, customer support, and legal teams to ensure alignment and deliver innovative programs that balance privacy, customer experience, and business objectives globally. Ideal candidates possess deep knowledge of customer trust needs and may have experience in telecommunications, privacy, or regulatory domains, with experience operating at scale across consumer and enterprise verticals being a strong differentiator.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in engineering, statistics, computer science, mathematics, or a related quantitative field
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

• 2+ years of driving process improvements experience
• Experience working in privacy, trust, safety, risk, or other regulatory or compliance domains
• Experience in using analytical tools and GenAI agents

Responsibilities

• Own end-to-end program lifecycle management for Trust, Privacy, and Safety initiatives, partnering with Engineering, Product, Operations, Customer Support, and business teams to define roadmaps, track milestones, and deliver measurable outcomes that strengthen customer trust.
• Launch and scale new programs by scoping objectives, identifying success metrics, analyzing operational and customer-impact data, and driving continuous improvement across the TPS portfolio.
• Lead escalated risk event response, ensuring swift triage, structured root cause analysis, and clear mitigation strategies. Deliver concise leadership communications including trade-off analysis and short/long-term remediation plans.
• Align cross-functional stakeholders on risk trade-offs and drive prioritization decisions backed by quantified impact analysis and business context.
• Design scalable governance frameworks and operational mechanisms that enable consistent execution across Leo's broad trust, privacy, and safety portfolio as the program matures.
• Define and report on program-level metrics, providing regular executive visibility into progress, risks, and resource needs.
• Influence org-wide trust and privacy strategy by representing the TPS team in cross-Amazon forums and contributing to long-term policy and product direction.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior