Sr. Program Manager, Healthcare Services

SCAN Health Insurance • Long Beach, CA

13d • $125,400 - $181,419 • Remote

About The Position

SCAN is a nonprofit health organization with a mission to improve care for older adults. They are seeking a Senior Program Manager for Clinical Strategy & Operations in Health Care Services. This role involves overseeing and managing multiple projects within the clinical operations team to enhance clinical outcomes and member experience. The Senior Program Manager will lead cross-functional projects, develop project plans, monitor progress, allocate resources, and ensure timely and budget-compliant project completion. Key responsibilities include stakeholder communication, risk identification, and implementing mitigation strategies. This role is crucial for driving organizational success and achieving strategic objectives by translating regulatory and organizational requirements into operational workflows and improving quality, member experience, and operational performance.

Requirements

• Bachelor's Degree or equivalent experience; Healthcare or Business Administration.
• 5+ years project or program management, with an Intermediate to advanced understanding of project management principals.
• 5+ years' experience within the healthcare industry, managed care strongly preferred.
• Demonstrated capability of planning for short- and long-range goals with the ability to pivot & manage in the grey.
• Moderate to strong skills in quantitative analysis, qualitative analysis, and problem-solving.
• Experience with collecting requirements and analyzing inter/intra-departmental processes.
• Familiarity with data, analytics, data science, Lean Six Sigma and Agile methodologies.
• Leadership - Skilled to develops others
• Business Insight - In-Depth understanding of the business
• Optimizes Work Processes - Designs processes that allow managing from a distance
• Strategic Mindset - Creates strategies to sustain competitive advantage
• Change Leadership – Drives adoption of new initiatives and supports teams through change
• Excellent interpersonal and leadership skills and experience in group motivation skills.
• Strong verbal and written communication skills required; with experience in formal presentations, ability to appropriately and effectively address diverse audiences and ability to effectively facilitate group interactions.
• Adapts to changes in priorities and assignments quickly and efficiently and is flexible with project assignments.
• Proven self-starter, excellent organizational characteristics, quality minded; able to work independently and with limited supervision.
• Ability to appropriately maintain confidentiality.
• Strong analytical and critical thinking skills, required.
• Project management skills.
• Ability to prioritize work based on organizational goals and manage competing priorities effectively.
• Familiarity with or ability to leverage AI and digital tools to improve efficiency, insights, and decisionmaking.

Nice To Haves

• Graduate or Advanced Degree or equivalent experience; MPH, MBA, MHA.
• Project Management Professional (PMP), or similar certification, preferred.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Responsibilities

• Executes programs and manages portfolios of programs that meet the needs of the organization or its employees or customers.
• Works with strategic project stakeholders to develop and oversee project status reports including key accomplishments, risks, issues, action items, upcoming activities, deliverable examples, etc.
• Lead project status update meetings with strategic operating committees.
• Executes the projects within the portfolio by leading the work of the project resources (internal and/or external) in a matrixed environment.
• Ensures project team is actively participating, collaborating and coordinating amongst team members as well as with other projects and/or business operations.
• Monitors and controls all aspects of the project by measuring progress and correcting course when project goes beyond scope or is not meeting goals and objectives.
• Ensures project remains on timeline by managing schedules and resources and removing barriers.
• Works with project team, sponsors and/or Directors, VPs, and other executive leaders to negotiate changes such as scope, timeline, deliverables and integration points.
• Provides recommendations to leadership, organizational and/or cross-functional discussions.
• Ensures project is identifying and considering all potential risks and associated impacts throughout the company and raises these considerations if project team has not identified them.
• Provides consultative services to other projects that have integration points and/or impact to project to ensure collaboration and efficiency between projects.
• Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics.
• Creates executive level dashboards, reports, presentations, and can communicate effectively across the organization, including tracking performance trends and identifying opportunities for improvement.
• Works closely with Data & Analytics team to develop reporting for KPIs and other performance measurements and leads activities such as sprint planning alongside business stakeholders.
• Ensures activities comply with organizational policies and external regulations; supports interpretation and operationalization of requirements and tracks progress against identified gaps.
• Serves as leader of authority with expert-level knowledge in one or more areas.
• As needed conducts in-depth strategic research, identifies new solutions and provides advisory and analytical support to enable to the broader SCAN strategy as well as strategic initiatives, including evaluation of new processes, tools, or capabilities to enhance program effectiveness.
• Plans, organizes, and guides projects and subordinate employees.
• May be called on to consult in other areas.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Benefits

• Base salary range: $125,400 to $181,419 per year
• Internal title - Program Manager, Sr.
• Work Mode - Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!
• A competitive compensation and benefits program
• An annual employee bonus program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year
• Excellent Retirement Savings program
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior