About The Position
About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: The Senior Program Manager will lead global excellence in customer survey optimization, on-site (audit) coordination, remediation and customer relationship management. This role ensures insights and compliance are embedded into organizational strategy, driving operational alignment and customer trust across all regions.
Requirements
- 10+ years of program management experience in technology, server hardware, or manufacturing.
- Strong knowledge of ISO, environmental, and data center compliance frameworks.
- Proven expertise in operational and engineering environments (Supermicro-like).
- Demonstrated success in questionnaire response optimization, audit coordination, and customer relations.
- Experience managing global stakeholders across diverse cultures and regions.
Responsibilities
- Drive customer experience through management of customer questionnaires and site visits.
- Maintain and report performance metrics (questionnaire, site visits, customer satisfaction, corrective actions).
- Collaborate with regional department contacts to ensure consistent execution.
- Develop and enforce Standard Operating Procedures (SOPs) for customer / third party questionnaires, site visits, and customer engagement.
- Identify and maintain expert contacts across departments.
- Lead global training and education programs across various departments to improve response time and innovate the process of gathering support.
- Deploy automation tools for questionnaire distribution and tracking management actions.
- Build data platforms and infrastructure for actionable insights.
- Ensure integration and interoperability of responses across systems.
- Implement monitoring and analytics for real-time visibility.
- Build strong regional relationships across North America, EMEA, and APAC.
- Navigate cultural differences and compliance nuances.
- Coordinate across time zones for consistent global execution.
- Balance global standardization with regional flexibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
