Sr. Program Manager, Asset Lifecycle

Culligan Quench • King of Prussia, PA

1d • Onsite

About The Position

The Sr. Program Manager, Asset Lifecycle is a high-visibility individual contributor within Service Operations who functions as the internal expert on product lifecycle management. This person will build the analytical models, strategic frameworks, and cross-functional alignments needed to proactively manage when, why, and how assets are refreshed — moving Quench from a reactive swap posture to a planned, data-driven refresh model.

Requirements

• 5–8+ years in program management, strategy, or financial analytics
• Strong experience building business cases and ROI models tied to P&L outcomes
• Ability to lead cross-functional initiatives without direct authority
• Strong analytical and data interpretation skills
• Executive-level communication and structured problem-solving
• Highly analytical with strong business judgment
• Structured thinker who can build frameworks from ambiguity
• Influential collaborator across Finance, Operations, and Commercial teams
• Outcome-focused with accountability for measurable results
• Comfortable operating in a fast-paced, evolving environment

Nice To Haves

• Asset-heavy, rental, or subscription business model experience
• Experience with lifecycle, fleet management, or service operations
• Exposure to churn modeling and retention strategies
• Familiarity with Capex planning and asset ROI evaluation
• Experience with BI tools (Power BI, Tableau) and advanced Excel modeling

Responsibilities

• Define long-range product refresh strategy and cohort-level targets
• Establish prioritization frameworks (age, churn risk, service cost)
• Translate strategy into annual deployment and Capex plans
• Align lifecycle strategy with financial planning cycles
• Build and maintain ROI models linking swaps to churn avoidance and cost savings
• Partner with Finance to support capital planning and allocation decisions
• Quantify trade-offs and inform executive decision-making
• Track realized vs. expected return on asset refresh investments
• Quantify relationships between asset age, churn propensity, and service cost
• Develop segmentation models to identify at-risk accounts
• Establish data-driven thresholds where replacement outperforms repair
• Partner with CX and Customer Care to inform retention strategies
• Design and scale proactive asset refresh programs beyond organic swap rates
• Define targeting logic, eligibility criteria, and operational workflows
• Partner with Care, Field Service and Scheduling to execute programs
• Develop customer communication strategies with Marketing
• Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain
• Establish KPI framework and performance reporting cadence
• Build dashboards and executive reporting for SLT visibility
• Monitor performance vs. plan and drive corrective actions

Benefits

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed