Sr Program Manager, APS Integrated Delivery (PMO)

AbbVie•Mettawa, IL

2d•$124,500 - $236,500

About The Position

The Sr. Program Manager for Integrated Delivery reports within the AbbVie Patient Services Organization and will report to the Director, Project/Program Management. This role will support the AbbVie Patient Services PACT Care Model program launches and optimization initiatives and is responsible for strategic planning and execution excellence through governance and project management for their dedicated Therapeutic Brand Unit (TBU). This position enables organizational alignment, program management, program management maturity, and stakeholder management. Integrated Delivery is APS's execution hub for key initiatives/cross functional priorities — making programs run reliably, reducing risk, and keeping every initiative tied directly to APS strategy.

Requirements

Bachelor’s degree and relevant experience.
5-7+ years of program management and program governance experience
Strong organizational skills, strategic thinking, problem-solving skills, program management capabilities, financial management capabilities and an in-depth understanding of the patient services and pharmaceutical business.
Human relations and administrative skills necessary to establish and maintain effective working relationships with team members, co-leaders and leadership in Commercial, Business Technology Services, Legal, Office of Ethics and Compliance, Manufacturing Operations, Global Medical Affairs, Promotions, Brand teams, and Global Patient Services.
Conflict resolution skills including persuasive management techniques required.
Excellent verbal, written, presentation and interpersonal skills required. Ability to communicate concepts and problems in terms that are understandable to all levels of the organization, including C-Suite.
Experience to manage teams of at least 5-10 resources with a resource mix of managers, employees, matrixed teams, virtual teams, contractors and managed service providers.
Proven ability to drive outstanding team performance and engagement motivating, energizing and inspiring team members.

Nice To Haves

MBA
Project Management Professional certification
Work experience in the pharmaceutical industry

Responsibilities

Drive end-to-end project delivery by creating and managing project plans and timelines, holding cross-functional teams accountable, and driving stakeholder communication
Facilitate regular project or PACT meetings and reviews, inclusive of PACT priorities; reporting status to leadership and stakeholders
Drive action plans to address issues and risks, maintain accurate documentation, and lead project closeout
Understands AbbVie Patient Services strategic priorities and leads PACT to design and develop executional plans.
Promotes accountability and depth of planning among programs and PACTs and operational execution members.
Elevate strategic areas of decision making and alignment, as well as any executional risk to the ASP SLT
Actively leads PACT programs and resource alignment to a defined work approach.
Ensure PACT tracks and reports established KPI’s and communicate adherence to policies, processes, and requirements.
Partner with Franchise Director and Strategy Director in planning and execution of APS priorities.
Provide direction to program team to ensure programs meet organizational goals.
Manage the program management methodology process, lead programs, and direct others on program teams to complete activities on-time, on budget, while delivering the value expected.
Assess when a program is off track and outline corrective action plan to address.
Establish and facilitate program management governance oversight.
Track and report established program KPI’s and communicate adherence to policies, processes, and requirements.
Create integrated program roadmaps that identify dependencies and manage constraints.
Anticipate when a program or project will be off-track and guide teams through corrective action to regain alignment with program or project goals.
Drive executional and operational excellence by leading program management across integrated, matrixed teams
Lead and guide the program teams to develop wholistic project plans supporting teams from program discovery through optimization.
Proactively prepare and manage agenda, scope, schedule, budget, escalate issues/risks, and monitor teams’ effectiveness and progress.
Create robust, integrated project plans including identifying dependencies and elevating issues and risks.
Manage programs through a defined work approach, manage dependencies across programs and create, maintain, and improve a decision framework.
Provide feedback and recommendations to enhance the governance framework.
Lead and be accountable for the performance of the launch team in delivery of Patient Services business programs.
Assure program teams are leveraging the established APS processes and guidelines defined by SIPG team.
Assure program teams can track, and report established quality KPI’s and adhere to program health checks defined by SIPG Team.
Drive executional excellence by leading program management, proactively managing meeting agendas, escalating risks, and monitoring team effectiveness / progress.
Identify opportunities to enhance business objectives related to the TBU and PACT and leads teams to decisions through strong business acumen and critical thinking.
Anticipate future program and project activities, ensuring people and financial resources are appropriately aligned.
Leads operational annual planning activities at the PACT level; sets expectations & influence decisions to maintain good partnerships.
Partner with TBU / Franchise Director to define and lead the operational PACT annual brand planning and launch planning processes.
Prioritize PACT activities in alignment with annual AbbVie Patient Services goals and objectives.
Provide feedback and recommendations to evolve program management practices, including process controls and metrics, change management, and work process evaluation.
Execute programs per the launch playbook, including: status reports (executive and team), RAID log, RACI, resource allocation (Staffing plans).
Role model for enterprise values, standards, and ways of working for the PACTs and PACT Program Management Team.
Demonstrate appropriate engagement with stakeholders providing awareness to critical programs supported.
Support and sometimes lead adoption readiness, enterprise integration, transition planning, and vendor management initiatives internal to Integrated Delivery and the roll-up to Design & Delivery.
Lead initiatives that drive APS’ organizational strategy and priorities
Contribute to and lead continuous improvement processes by giving feedback on policies, tools, processes, and procedures.