Sr. Professional Staff Nurse, BSN Nurse Triage Corp Call Center

UPMC•Lemoyne, PA

7h•Hybrid

About The Position

UPMC is hiring a Sr. Professional Staff Nurse to join our Nurse Triage team! This is a full time, rotating shift position with an every 3rd weekend and rotating holiday commitment. Eligible employees can work from home as an added perk after a 6 month training period! Must live within 90 minutes of the Lemoyne office. UPMC is dedicated to meeting the needs of our clients. The RN, Nurse Triage, is an important member of the care team who functions primarily within a centralized call center. He or she provides nurse advice, nursing assessment, care follow up and care coordination to UPMC customers via telephone interaction. Utilizing computer-based algorithms, protocols or guidelines, the RN, Nurse Triage will assess and plan patient care, implement interventions, and evaluate outcomes. The Call Center RN provides an integral level of customer service to the patient, connecting the patient and the provider during office hours. Serving as a trusted resource for each patient, the RN can interpret provider instruction and provide patient education in the Centralized Call Center. Purpose: The Senior Professional Staff Nurse is a Registered Nurse and a member of the care delivery team. The Senior Professional Staff Nurse is responsible to set the standards for the level and quality of care. The Senior Professional Staff Nurse has responsibility, authority and accountability for the provision of nursing care. The Senior Professional Staff Nurse manages and provides patient care activities for a group of patients and their families through the application of independent judgment, communication and collaboration with all team members. The role of the Senior Professional Staff Nurse encompasses leadership, partnership, collaboration and supervision. The Senior Professional Staff Nurse establishes and maintains collaborative relationships with physicians, other health care providers, patients and their families, to achieve desired patient outcomes throughout the continuum of care. The Senior Professional Staff Nurse demonstrates a commitment to the community and to the nursing profession.

Requirements

Minimum 2 years experience.
BSN preferred.
Annual completion of 1 professional contribution selected from department, hospital or system goals, and approved by Unit Director as set forth through UPMC's My Nursing Career Ladder OR certification.
Certification not required if Master's in nursing or DNP is held.
If a BSN is held, a Master's degree in a related field may be substituted in lieu of Certification.
The individual must be able to demonstrate the knowledge and skills necessary to provide care and/or interact appropriately to the ages of the patients served by his/her assigned unit as specified below.
They must also demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs and to provide the care needs as described in the department policy and procedures.
Minimum 2 years experience.
BSN preferred.
Must obtain a Solid/Strong/Good or higher on a Professional Staff Nurse Performance Evaluation to be promoted to this level.
Must maintain a Solid/Strong/Good or higher on annual performance evaluation to maintain status.
Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families.
Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment.
Exemplary clinical judgment with critical thinking, analytical and problem solving abilities required as related to various aspects of patient care.
Critical thinking skills necessary to exercise and to lead others in application of the nursing process.
Mobility and visual manual dexterity.
Physical stamina for frequent walking, standing, lifting and positioning of patients.
Current licensure as a Registered Professional Nurse either in the state where the facility is located or in a state covered by a licensure compact agreement with the state where the facility is located.
CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
Registered Nurse (RN)
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state.
Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.

Nice To Haves

BSN preferred.
Certification not required if Master's in nursing or DNP is held.
If a BSN is held, a Master's degree in a related field may be substituted in lieu of Certification.

Responsibilities

Serves as a role model of professional nursing practice by serving as a recognized unit leader in one or more of the following areas: clinical expertise, teacher, specialized resource nurse, and/or evidence based practice.
Consistently gives appropriate feedback to all members of the health care team and participates in the nursing peer review process.
Promotes change that enhances the quality of patient care and the unit environment.
Serves on teams and leads successful teams as a part of daily practice.
Demonstrates highly developed clinical assessment and analytical skills within the context of Relationship Based Care.
Actively participates in shared governance at unit level and serves on hospital-wide councils.
Applies the nursing process within the framework of Relationship Based Care to create a healing environment.
Formulates daily goals and a plan of care for patients that involves the patient as partner and considers the individual needs of the patient in a holistic manner.
Practices solid communication skills, and is able to articulate and translate the patient's condition to other care providers and to negotiate and make recommendations for changes in patient care and unit practices.
Patient documentation is comprehensive and promotes communication between caregivers.
Demonstrates critical thinking in the identification of clinical, social, safety, psychological and spiritual issues for the patient care within an episode of care.
Incorporates national professional organization as well as business unit and health system's goals to improve patient safety, quality and satisfaction of the patient experience in daily work.
Creates a caring and compassionate patient focused experience by building healing relationships with patients, families and colleagues.
Demonstrates a passion for developing others, enthusiastically and expertly precepts students, graduate nurses and new hires.
Analyzes clinical and behavioral situations, identifying learning opportunities to improve patient care practices.
Regularly seeks feedback on performance and applies continuous professional improvement.
Supports continuous learning in the clinical area by sharing research, materials from professional organizations, presenting on the unit, supporting journal clubs, etc.
Identifies opportunities for clinical quality as well as workplace improvement.
Applies evidence based practice as a regular aspect of professional practice.
Serves on or leads teams that launch innovations in patient care or support a healthy workforce.
Builds and mends relationships among colleagues within the framework of a healthy workplace.
Role models keen cultural awareness including preventing and addressing horizontal violence and impairment.
Maintains a conscious balance between work and personal life through prioritization and delegation of responsibilities.
Performs in accordance with system-wide competencies/behaviors.
Performs other duties as assigned.